[Roundup] Is Expedia A Ponzi Scheme?

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Gary,
    Expedia sucks nowadays in getting refunds.
    Hard to contact them via phone and they do not give a timeframe for the refund to happen.
    I already disputed their charges with the credit card companies only to be rebuffed.
    I wrote to the consumer protection agency and was not sucessful as well.
    Any other measures you can suggest?

    Michael

  2. I’ve had to cancel hotel bookings with Hotels.com (owned by Expedia). The hotels themselves consented but since I booked through Expedia, I never got the refund.

  3. hotels.com was my go to place for cheap and quick bookings, but at the beginning of the pandemic i had to cancel one reservation ok’d by the hotel itself and have been given the run around for a refund/credit since, despite them looking into it (this has been eight months now, and it’s not like they are busy)…and the thing is that it is only for 60 dollars…

    i had to go for work last week and used booking.com instead. easy breezy, thanks! hotels.com, you lost a loyal customer over chump change!

  4. I got my refunds from expedia every time, sure it takes some time but never failed…this guy sucks may be got paid from rival company

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