IdeaWorks and Switchfly are out again with their study of award availability. They purport to show which airline frequent flyer programs are offering the best award availability. And they’re getting lots of attention for it, such as this Wall Street Journal coverage. This year the study even makes bolder claims. Here’s their press release title: Value Airlines Fill Top 7 Slots with Best Reward Seat Availability, and Among Global Airlines Singapore is Best Nowhere in the study do they account for the value or quality of what the low cost carriers like Southwest Airlines are getting you. And while Singapore Airlines does have excellent award availability for members of their own Krisflyer program, there’s no comparison of award chart pricing (Singapore’s chart is certainly more expensive for comparable awards than most US carriers) and no…
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Piddling on the Weekend in the World of Miles and Points
Being home on the weekend without fixed appointments and obligations can be one of the simple pleasures. There’s a feeling of getting caught up, of moving slowly but ticking things off of a list, feeling productive even if you’re only doing things that themselves will allow you to be productive like buying paper products and doing the laundry. Several years ago I moved within walking distance of my office. I saved myself an hour and a half a day in commuting time. And it means that when I’m not flying, I’m always pretty close to home. I rarely drive. So my life exists around the world or within one mile radius of my front door (plus, occasionally, wherever DC’s metro will take me). Yesterday was a great ‘catching up day’. I set off on my…
Why the President is Wrong About the Skytrax World Airport Awards and the Need for Infrastructure Spending
A week and a half ago I reflexively dismissed the Skytrax World Airport Awards being discussed in frequent flyer forums, because it was downright silly. I didn’t even blog about it at the time. Only one airport in the top five is outside of Asia, and that’s Amsterdam’s Schiphol. The top five results are reasonable, Singapore and Seoul probably do have the best airports. But they’re major international connecting hubs and they are new facilities which didn’t face substantial red tape (compared to American counterparts) in their development. Beijing Capital was built in less time than an environmental impact study usually takes. There’s plenty that’s screwy about the study, too. London’s Heathrow comes in at number 10. Surely respondents are just thinking about terminal 5 there. I recently flew British Airways Dusseldorf – London –…
What Makes a Great Airline Lounge, and What are the Bare Minimum Standards?
A Boston Globe piece, tied partially to the Virgin Atlantic Clubhouse in Boston, outlines the different features that lounges offer. The piece begins with a description of what I see as the top two lounge experiences: When Gary Leff, cofounder of the frequent flier community Milepoint.com, departs from the Lufthansa First-Class Terminal in Frankfurt, his rental car is valet parked, and a personal assistant arrives to take his passport and process immigration, while he is escorted through a short and very discreet security line. The major stresses of flying now allayed, Leff can savor his waiting time before the flight. He can enter a cigar bar with a selection of 80 whiskies, lie on a comfy leather sofa in his own napping room, or take a bath in an oversized tub. “When it’s time to…
Which Loyalty Programs are the Best? 3 Million Frequent Flyers Speak their Minds, Here are the Results!
This evening the 25th annual Freddie Awards ceremony was held at USA Today headquarters in Northern Virginia, with several hundred frequent flyer loyalty program executives in attendance. The Freddies have been called the Oscars of the loyalty industry, and are certainly the most significant award for frequent flyer and frequent guest programs. I’ve had the honor of managing the nominations and voting process for the past several years, and I was thrilled this year to see nearly three million people participate in the voting — nearly double last year, an increase driven in part by the introduction of a mobile-friendly voting platform. The Freddies are voted on by the members of these programs, representing their selection of programs that provide them with the greatest value. That’s sometimes frustrating for me, because the choices of 3…
Air France KLM Flying Blue Raising Award Prices, Reducing Fuel Surcharges
Air France KLM’s Flying Blue program is increasing mileage costs for premium cabin awards and reducing fuel surcharges. Fuel surcharges are a convenient way for airlines to raise and lower prices quickly across an entire market without re-filing every single fare in that market — they save time and effort since they apply equally to all fares. Those charges also help airlines raise price on a bunch of discounted tickets, since these fees are on top of the base fare so discounts usually don’t apply to the surcharges. But for frequent flyers they are a pain because some airlines — most notably European and Asian frequent flyer programs, but also a handful of North American programs (Aeroplan on about half of its Star Alliance partners, American predominantly on British Airways, and Delta on several partners)…
Airline Arrivals Lounges, and American’s Offering at London Heathrow
Most airport lounges are places to wait before getting on a flight. Some are even designated as departure lounges only, which is to say that you need to show a departing boarding pass to get in (either a business class or above boarding pass, or a coach boarding pass and something else to demonstrate you’re entitled to access like an eligible elite frequent flyer card). But there are also designated arrivals lounges, usually places to shower up after a long flight. This is especially important in some markets where many long haul flights arrive in the early morning — business travelers turning up and needing to go straight to the office, a place to clean up and even have a suit pressed, leisure travelers who get into the city too early to check into their…
Bits ‘n Pieces for April 16, 2013
News and Notes from Around the Interweb: Accor Hotels 50% Off Sale: Accor is running one of its semi-regular (prepaid non-refundable) 50% off sale. Log in to your Leclub Accorhotels account and you should be able to see the private sale page (HT: Loyalty Lobby). These rates are stackable with TopCashBack’s rebates, currently at 10% of the room rate. Accor Platinum status doesn’t get you a ton but many folks have it from frequent free signup offers I’ve posted in the past. Uber’s Extra Charge is Worth it in the Rain: It was raining in New York on a Friday afternoon, just before shift change and the start of rush hour. There were no cabs to be found anywhere. I whipped out my phone and powered up the Uber app. They’ve got a solution to…
Austin Food & Culture — and What it Taught Me About Barbecue and… Thai Food
I was in Austin recently, it’s one of my favorite cities, both for classic Texas and for much more modern culture. One of the things I did over the weekend earlier in the month is picked up tickets for ‘Master Pancake,’ a live Mystery Science Theatre 3000 style performance in a theatre/draft house. So you get something to drink, you can pay extra for comfortable chairs (a very modest upcharge), and watch some cutting-edge comedy. In this case, one of the original MST3K folks joined Austin regulars as they mocked Hunger Games. I may not have the most exciting Saturday nights, but it was a lot of fun. I also returned to some of my favorite barbecue spots, and I learned something about barbecue in the process. I expected consistency — restaurants that have been…
“You Mean We Have to Feed Them, Too?” The Hotel Programs That Offer the Most Generous Breakfast Benefits
One hotel loyalty program executive relayed the common refrain she got from hotels in the chain when they first began rolling out a breakfast benefit for their top tier elites — “you mean we have to feed them, too?” And yes – they do — because breakfast is a common benefit of hotel elite programs, at least at the time tier, and it’s something that the better programs need to offer in order to remain competitive. The most coveted hotel elite perk is upgrades, especially to suites. I’ve written in the past that I find Hyatt Gold Passport the most generous with elite upgrades, followed by Starwood Preferred Guest. And I’ve had some of my very best upgrades through the intercontinental Royal Ambassador program (many hotels will provide upgrades to specialty suites) but I knock…
