Tag Archives for air canada.
Air Canada is testing a new ‘on demand’ amenity kit, and the products are from Byredo which is a fantastic brand. Most flights are still using the Acqua di Parma offering which I find to be quite sparse – there’s just not a lot to the current kit – but the items in this new offering are reportedly high quality.
For a currency to continue to be attractive, it needs to deliver value – managers can’t just focus on sales to third parties, they have to focus on the customers who ultimately want the miles. And they want it because of the travel possibilities that it opens up, from redemptions to treatment with the airline. It’s important not to forget that the programs can actually create loyalty to the airline itself and not just to the in-wallet plastic; actually putting butts in seats and at a premium.
Poor quality wifi is something that I avoid when choosing an airline. It costs airlines ticket revenue. While the cost of wifi is part of the cost of travel – airlines that bundle it in with ticket price become more competitive, while charging separately makes little sense when it’s possible to offer it at near-zero marginal cost once installed on the aircraft.
Passengers flying with Air Canada can breathe a sigh of relief after the airline reached a last-minute agreement with its pilots, narrowly averting a significant disruption that would have impacted more than 110,000 travelers per day.
An Air Canada flight from Casablanca to Montreal was cancelled on Friday after a flight attendant went berserk on a passenger who asked for a blanket. The cabin for flight 73 was cold, and video shows the purser responding aggressively.
The crewmember yells in French and in English, “You will behave or we will get off!” and “I don’t want no bullying against my crew.” She also yells at passengers who were recording her rant. The blanket offender asks for the captain, and the flight attendant refuses.
I purchased miles with this offer last November. A 125% bonus was a no brainer for me and the only question was how big to go. Max out?
Air Canada delayed a flight from Vancouver to Costa Rica for 24 hours in 2020. It took three years, but the Canadian Transportation Agency – which generally didn’t require the airline to offer refunds to customers even when an airline cancelled their flight during Covid – awarded two passengers who complained $1,000 each.
Six months later, Air Canada still hasn’t paid. Instead, they’re suing the passengers.
An Air Canada Boeing 777 was struck by lightning as it departed Vancouver and continued to London’s Heathrow airport. It was inspected on arrival. Video of the strike happening is impressive!
Air Canada Aeroplan is offering a ‘mystery bonus’ on purchased points from November 13 through 29, 2023. And it can be seriously worth it. Check out your offer because it can be up to 125%.
Air Canada refused to divert during a passenger’s medical emergency. The airline says that they followed proper procedure. The man died. Clearly they bet wrong. What obligation does an airline have to incur costs and inconvenience passengers and their operation in an uncertain medical situation?
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
