Tag Archives for american airlines.
American Airlines reports internally that its online sales volumes are nearly back to 2019 levels, which were record-setting. They’re seeing the strongest revenue performance they’ve had since before the pandemic.
And last week they filled nearly 80% of their seats systemwide, which for an airline is nearly completely sold out.
An American Airlines Executive Platinum elite member reached out to the airline’s twitter team for help with a reservation – and the twitter team wound up kicking their companion off the flight. There are lessons here.
Piedmont Airlines, an American Eagle carrier owned by American Airlines, told pilots they needed to wait to get vaccinated against Covid-19 because of increasing passenger demand for flights. Airlines argued that huge federal subsidies were necessary ‘to be ready’ for flying to return. Even at the absolute peak of flying days demand has been off at least 30% compared to before the pandemic. Yet despite subsidies, while airlines have pocketed the cash and paid employees as well, they haven’t kept those employees trained and ready to fly. So American’s subsidiary told pilots to delay vaccinations in order to work. In the memo sent last Wednesday, Piedmont Airlines Chief Pilot John Pursell told the regional carrier’s 500 pilots, “Piedmont will be unable to release any additional pilots for COVID vaccination for the weekend of March 19-21…
This is exactly what the airline means when it talks about their new-ish slogan, caring for people on life’s journey.
I’m not sure this is something that sets American Airlines apart, but on this day and on this one particular flight the airline’s employees really took care of a passenger by treating them as a person with their own story and their own reason for flying that day.
I shared this month that American Airlines is still planning new cabins for Boeing 787-9s they take delivery of, and Airbus A321XLRs. There will be full mockups of the cabins for testing this time.
Just before the pandemic American Airlines was previewing potential seat choices.
A passenger on board an American Airlines flight to Phoenix shared video of what happened when they landed and arrived at their gate. A fight broke out between passengers over who would disembark first. Another passenger can be heard saying “they’re calling for law enforcement.”
You can’t split up families. And back-to-front leads to bunching as well. And since those don’t work out as well in practice as in theory, their regular boarding process stands.
This is why airlines all tinker with their process from time to time and never stop tinkering, because they’re never been able to do much to improve – with few exceptions.
Two women were removed from an American Airlines flight from Fort Lauderdale to Chicago. You can see them walking away from the gate, with masks covering their mouths but not their noses. They’re escorted by an officer. Despite the presence of law enforcement, one of the women has words with a passenger waiting in the gate area – and it turns into a brawl, with the officer trying to stop the fight by grabbing at the shirt of one of the women.
American Airlines crew headed to the airport for Tuesday’s 5:20 a.m. flight American Airlines 1204 from San Jose, Costa Rica to Miami were robbed when their hotel van stopped after hitting an object in the road.
Crew left their hotel in early darkness. The van stopped in the road and the driver got out to clear debris from under the vehicle. One man got into the drivers seat with a knife, another opened the van’s sliding door and brandished a gun. He threatened crew with the firearm and demanded their electronics.
At the beginning of February I wrote that American Airlines has 3 corporate goals, and two of them are weird. What stood out was the carrier’s goal to “passionately drive efficiencies.”
He presented the company’s goals to ‘come out ahead’ of competitors in front of investors at the J.P. Morgan Industrials Conference.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
