Tag Archives for american airlines.
Multiple American flight attendants are reporting that they’re being threatened with writeups for drinking watter in the galley while passengers are boarding. This is referred to as a “new policy” by managers, and that flight attendants “cannot drink during boarding.”
An American Airlines first class passenger headed to Houston found themselves stuck on the tarmac for an hour in a hot plane, boxed into their bulkhead seat by a large “service dog” named Bear. He was over 100 pounds, and didn’t stay at his owner’s feet.
The latest DOT Air Travel Consumer Report shows Delta avoided bumping passengers entirely, while American led the industry in cancellations, mishandled bags, denied boardings, and passenger complaints.
The coach experience matters as much as business class for an airline – even (and especially) an airline that wants to maximize its premium revenue.
Becoming a premium carrier is a decade-long process. It stretches across the entire product offering, not just premium products. It takes investment and it takes a huge change in culture and mindset. It’s a journey not just for the airline, but for customers as well – who build their perception of the airline through the lens of experience in the back of the plane before considering whether to graduate to more expensive offerings.
An American Airlines flight attendant is looking for advice on leaving, because they are embarrassed to work for the company. They aren’t proud of the product they are forced to deliver, and they feel ashamed telling people what their job is. So they are considering trying to get hired on at United or Delta instead – because they “want to have PRIDE” in their career.
American Airlines will unveil a new champagne next week while also preparing long-overdue improvements to its notoriously bad coffee, part of its push to win back premium flyers.
Government 9/11 ceremonies trapped passengers at customs and immigration inside the San Francisco airport today, and forced an American Airlines flight to divert away from National airport.
Retirement is special, but so are paid premium cabin passengers, especially for an airline whose revenue performance lags the industry.
American Airlines spent a decade chasing the wrong strategy—piling on debt, neglecting key markets, alienating employees. Here’s the roadmap for recovery.
Kicking off Labor Day weekend didn’t go well for passengers booked on American Airlines 1831, the morning flight from Chicago O’Hare to West Palm Beach.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
