Tag Archives for american airlines.
There’s a secret spot in the Austin airport that two travelers found for a sleep – the American Airlines Admirals Club, and you don’t actually have to be a member.
Bloomberg is reporting that Vasu Raja was let go by American Airlines because of a Bain consulting report saying that corporate customers and travel management companies were unhappy with American’s new systems that hey were supposed to be using. My understanding is that this is inaccurate.
According to CEO Robert Isom at the Bernstein Strategic Decisions Conference this morning, they’re going to “get back on the road” to sell to corporate customers. The airline has shed sales staff, and also support staff for agencies.
Another element of the shift in strategy to “more carrots than sticks” in getting agencies to adopt New Distribution Capability – selling American ancillaries like paid seats, and at lower cost – is that they will restore the lowest fares to all agencies.
At the Bernstein Strategic Decisions Conference this morning, American Airlines CEO Robert Isom declared that the carrier’s plan to eliminate mileage-earning from some travel agency tickets is off.
Dallas experienced severe storms on Tuesday. That delayed my flights out of Austin, even though our weather wasn’t bad, and the plane I was on arrived early from Boston.
Just a week ago the airline went around on the record saying “Vasu’s not leaving.”
However today American Airlines announced that Raja “will depart the airline in June.” There was no quote from Raja. There was no quote from CEO Robert Isom. Nothing about the tremendous value he’s added to the company. He’s just out.
An American Airlines passenger took to TikTok to complain that, due to turbulence, there was no drink service on her flight in coach – while first class received service throughout the flight.
A class action lawsuit against American Airlines for violating its duties to employees over their 401(k) accounts can move forward. The suit argues that including ESG investment options violates fiduciary obligations, because they prioritize social change over financial returns.
A U.S. immigration officer is facing prison after being convicted of taking up-skirt video of a flight attendant last year while on duty escorting a passenger bound for deportation.
The man faces a maximum sentence of 20 years for interfering with flight crew enroute from Dallas – Fort Worth to Miami on November 6, 2023
This is a first for me in passengers behaving badly at the airport – loading up bags of snacks from an American Airlines Admirals Club to take away. The food isn’t even good!
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
