Tag Archives for IHG.
A front desk worker told a Black woman she did not look like a guest, then called police when she ate the free breakfast. She says she was staying on points and was singled out while white guests around her were left alone.
A reader staying at the Holiday Inn Oklahoma City Airport says he found what appeared to be mouse droppings near the vending machines and asked the hotel to cancel an upcoming prepaid reservation. The property refused, and IHG backed the decision, telling him that prepaid terms still apply. That leaves the guest stuck with a stay he no longer feels comfortable taking—an example of how non-refundable rates offer little protection when a hotel’s condition doesn’t match what the brand advertises.
The IHG Premier Credit Card is offering a limited-time 165,000 bonus point welcome offer—its richest ever—plus automatic Platinum status and free nights at InterContinental, Kimpton, and more.
If you want to know what the service charge is for, you’re going to have to ask them. Here’s how they described it.
This hotel charges an amenity fee that covers an on-site minimart to sell you bags of chips? And they appear to add a credit card surcharge that is expressly illegal under state law.
Driving down owner cost, and net financial proposition of participating in the program, helps keep IHG competitive in attracting and retaining properties. However if they’ll be retaining more money out of points sales there are only a few scenarios for what actually happens.
IHG One Rewards has a promotion where you can register for instant silver status or choose double elite qualifying nights, up to 15 nights.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Marriott Bonvoy (inclusive of former Starwood members) is the largest program while Hilton Honors has been growing quickly and catching up. Accor’s loyalty program – which is newer than the others – is small for the chain’s size. And while World of Hyatt is the smallest among these 7 hotel groups, it hits substantially above its weight, something that’s true both for program membership and for its co-brand credit card deal.
The CEO of IHG Hotels and Resorts admits that they make only 1/10th as much off of their Chase credit cards as Hilton and Marriott make on their co-brands. Total fees form their card portfolio total $100 million a year All of this used to get passed through to hotels. Now one third is kept at the corporate level. A recent loss by Hyatt in tax court explains how hotel program economics work and they’re very different from airlines. For the most part the chains don’t own the hotels, and the programs are very different than airline frequent flyer offerings. The amount kept by the chain is almost all profit. And IHG wants Chase to pay more in a deal re-up. The current card agreement expires in 2025. Banks pay a lot more than you…
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
