Hotels need to work harder to please guests when they have empty rooms. Delivering less value than before is a recipe for lower rates and more empty rooms. Moving to a no housekeeping standard where it no longer makes sense to compensate guests for no housekeeping is the wrong equilibrium for recovery.
make a green choice
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One Marriott Property Asks for Their Shampoo Back
The Sheraton Taipei is offering a coupon worth about $3.28 at CVS in exchange for your returning unused single use personal amenities. They pitch this as a green initiative much like declining housekeeping for points.



