marriott bonvoy

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Elite Status: Where I’ll End 2019

by Gary Leff on November 14, 2019

Nov 14 2019

I just booked what I hope will be my last flights of 2019, and my last hotel stays as well. Looking back on the year I realize I traveled less – fewer days than I’ve spent on the road in recent times since the birth of my daughter last fall.

Less time in the air and in chain hotels for me will still seem like a lot of time away to many readers. In 2016 I was gone half the year. That hasn’t been close to true this year. Still, I’m on track to renew several of my status levels.

Marriott CEO: People Prefer Bonvoy Over Starwood 8-to-1

by Gary Leff on November 8, 2019

Nov 08 2019

We’re all familiar with lies, damn lies, and statistics. The new program has higher redemption prices than Marriott Rewards. It has weaker elite recognition than Starwood Preferred Guest. There is virtually no enforcement of elite benefits at the property level, at best paying our rewards to hotels for elite satisfaction scores.

Do you like Marriott Bonvoy more than both Marriott Rewards and Starwood Preferred Guest? I’d love to see if we’ve got an 8-to-1 margin here… or if this is just Sorenson being Sorenson.

Marriott Launches New Rewards Network Implementation With Temporary Earnings Boost

by Gary Leff on October 2, 2019

Oct 02 2019

Rewards Network has seemed to me mostly in the business of lending money to trouble restaurants and exorbitant rates. Expect to find troubled spots in the program, places that aren’t attractive business on their own. From what I’ve heard volume in these programs is lower than you’d expect. Still, more points is better than fewer points and more programs in which to earn points is a positive development too.

Marriott Peak Award Pricing is Live, But Some Hotels May Offer Lower Award Rates for a Few Hours

by Gary Leff on September 14, 2019

Sep 14 2019

Marriott tells me though that “it may take a few hours to fully update our servers” so there may still be hotels not yet showing peak pricing. And it’s still possible to book awards at those properties as they roll out the changes. I’m not saying to go look for a needle in a haystack, but some glitches and delays in raising prices may be out there.

Marriott’s Twitter Team Can’t Fathom Anyone Complimenting Bonvoy on Social Media

by Gary Leff on August 19, 2019

Aug 19 2019

Twitter used to be the “go-to” way of getting personalized customer service, and with some brands it still is. Many companies assign super competent agents to deal with twitter, and empower them to cut through bureaucracy to solve problems.

Not all do however. And some just follow the ‘first rule of social media’ which is to try to get customers to stop blasting the company as quickly as possible. The easiest way to do that is to get the customer to ‘take it to DM’.

Marriott Rolls Out High/Low Season Award Pricing Next Month Along With Other Changes

by Gary Leff on August 15, 2019

Aug 15 2019

When Marriott first announced their new program they told us they’d be adding a new highest redemption category 8 and also adding peak and off peak pricing for 2019. They put off category 8 until March but postponed peak and off peak pricing even further.

They’ve been silent on when to expect it until now, giving us a month’s notice before the new top redemption price could go as high as 100,000 points per night. Effective September 14th they’re making some other changes to the program as well.