Tag Archives for marriott.
In 2013 the San Diego Marriott Mission Valley found its own way of remembering 9/11: 30 minutes of free mini-muffins for guests. I remember thinking at the time at least it wasn’t a Marriott in Manhattan. Context matters, and surely New Yorkers wouldn’t trivialize the event.
Only the Marriott New York Downtown now takes the memory of 9/11 and sells it back to us – at a hefty markup – in the form of a 9/11 Remembrance Package for weekend stays.
Marriott has acquired the ‘City Express’ hotel brand an “affordable mid-scale” chain with 152 hotels across 75 cities in Mexico.
Best Western, Quality Inn, and Ramada are often considered midscale. But these hotels aren’t just midscale, they are affordable midscale.
A Marriott Bonvoy member writes about a recent award redemption experience – a flight delay caused them to miss the first night of their award stay, so they got the free night certificate back and the hotel charged them cash for the missed night. They were fortunate the cash amount was only $153. I’ve seen it as high as $2000.
Marriott is no longer referring to the Fairfield Inn brand, instead calling it Fairfield by Marriott. I only saw this in the news that Marriott is expanding Fairfield to Europe and the Mideast, from its existing footprint of more than 1230 hotels.
A company built on Mormon values, that distributed the Book of Mormon, will be putting Muslim prayer rooms in hotels in order to gain access to new markets.
If you have any upcoming stays it could be a good idea to check on whether rebooking makes sense, or to reserve this week rather than waiting until a future week to make that reservation – see whether the rate discounts, award discounts, or double points and elite nights for home share stays make sense.
Marriott CEO Anthony Capuano gave an interview and the whole thing struck me as.. strange?
He incorrectly claims Marriott had the first hotel loyalty program. He talks about resort fees as incredible for customers. And he talks about how much control is necessary over hotel stays, even as they defer more and more to individual owners.
Marriott is introducing two new mid-tier cards – Marriott Bonvoy Bevy American Express® Card and the Marriott Bonvoy Bountiful™ Card from Chas – and the premium Marriott Bonvoy BrilliantTM American Express® Card is getting a new slate of benefits.
I don’t quite see the argument for the mid-tier cards, but the premium card product is going to appeal to a lot of customers that stay with Marriott but don’t earn Platinum status or above on their own.
Marriott began work on a new corporate headquarters before the pandemic. They had 4000 employees based in the Maryland-DC-Northern Virginia area including their existing headquarters building. They’ve shed some of those employees, and more work remotely now, but the new building is open and up to 2800 employees are supposed to be working on-site at least some days of the week.
They didn’t bring all the old furniture over from the headquarters they’re replacing.
An anonymous reader shares an experience at what is likely Marriott’s worst hotel in the Americas, a deflagged Hilton in with 17 year old mattresses, a restaurant that’s still closed, and no daily housekeeping.
I don’t often feature guest posts. I’ve done it just a handful of times in the past 20 years. But I found this report on the Woodlands Plaza Toledo Hotel was interesting as a window into what Marriott has become willing to sell to its customers.
Hotels are full and hotel promotions are less generous. But since we’re past the packed summer months, with kids back in school, we at least do have hotel promotions. Marriott is now out with theirs for stays between September 21 and December 15.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
