Tag Archives for marriott.
A guest showed up at a Marriott Hotel in DC to check in. It was the Residence Inn Courtyard by Marriott. Yes, there are two different Marriott brands at the same address in downtown Washington DC at the Convention Center.
The problem is that the man wanted early check-in. And it wasn’t available. At 1 a.m. So the guest, Armin Zeyafatzadeh, went to sleep in the lobby to wait for a room to be ready. He was going to be waiting awhile.
An old “train depot and concert venue” is being converted into a 225 room Marriott Autograph Collection hotel in Salt Lake City – the Asher Adams – and they need your money to do it, it seems.
Marriott CEO Tony Capuano lays out a plan to make sure that hotels get their share of taxpayer loot the way airlines did in the next crisis. He is working with the heads of other hotel chains to make future requests for cash about the employees. He also explains how they’ll become more transparent with customers as they work to keep pandemic cuts in place into the future.
Oh, Marriott. It’s one thing for your CEO to claim that guests need to have more sympathy for hotel owners when hotels are ignoring elite breakfast benefits. But what about when they’re not cleaning rooms, because they don’t have enough housekeepers on staff? And when a guest has to sleep in a room that hasn’t been cleaned?
There’s a wonderful feeling returning home to a clean house. Early in my professional career I started paying a housekeeper to come, and returning home after they’d cleaned was a great feeling.
Staying at a hotel is wonderful when you get to return to your room and experience this every day. That is, at least where daily housekeeping was offered. Here’s what happens when it’s not.
And you thought you have been Bonvoyed, I don’t know that there have been many Marriott stays worse than this one.
A guest at the Marriott Puerto Vallarta Resort and Spa went to the ocean “for a midnight swim.” Nobody told her that this might dangerous.
Back in March I wrote about the JW Marriott Los Cabos charging award guests an extra $30 per night fee to stay, calling it “the most Marriott Bonvoy thing ever.”
This flat fee was described as a ‘service charge’. Paid rate guests pay a service charge of 10% of their room rate, and with paid rates under $300 service charges are lower for guests paying cash than those paying with points. Marriott is refunding everyone who was charged this fee for a points stay at this property and two others.
Marriott’s top executives have shared that they are considering eliminating alarm clocks from rooms. They’re also looking to ‘simplify’ and reduce the cost of breakfast at brands where that’s included in the room rate for all guests.
I dunk on Marriott a lot for its failure to deliver on promised benefits, for its clueless customer service agents, and its broken IT. And Starwood members are generally unhappy with the Marriott Bonvoy program. To be fair, benefits aren’t received as consistently as they used to be for Starwood members. The credit card’s earning isn’t as rich. And top status is harder to earn, with a minimum spend requirement at the 100-night level to receive ‘Ambassador’ service that no longer includes an individual assigned Ambassador.
However, for Marriott Rewards program members the Starwood merger has surprisingly been a blessing and that’s really easy to forget.
The Fort Wayne, Indiana Fairfield Inn by Marriott is billing guests a surprise “energy surcharge” that appears to be 4% of the room rate. This surcharge isn’t disclosed to customers when booking their room.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
