Tag Archives for marriott.
For years members have been able to take advantage of a very generous Marriott policy that allows locking in awards in unlimited quantity just in case you want them later. They’ve tamped down on this a little bit over time, but not a lot. And since booking awards at hotels where there’s limited space hurts other members by keeping them from redeeming awards, I don’t have a real problem with their clamping down further.
The Westin Fort Lauderdale Beach Resort was hitting customers with a 2% fee to pay by credit card. Marriott has rich credit card deals with Chase and American Express, but Bonvoy members were even being penalized at this hotel for paying with a Marriott credit card.
It took a couple of months after being exposed, but this hotel no longer imposes a credit card fee – and no Marriott hotel in the U.S. or Canada is supposed to, either thanks to a new brand standard.
The fired United Airlines flight attendant who is suing Marriott under a variety of theories stemming from a positive Covid-19 test, quarantine at the Courtyard Wilmington Downtown, and the hotel sharing his behavior with the airline including that he was allegedly maskless in the lobby among other guests despite his Covid-19 diagnosis is getting quite a bit of coverage.
Much of the detail in the suit is a total distraction. I detailed several problems with it yesterday. A law professor shares another.
United Airlines flight attendant Jonathan Ray tested positive for Covid-19 in April 2020. He landed at Newark airport and checked into the Marriott Courtyard Wilmington Downtown to quarantine.
The property reported the twenty year airline veteran’s behavior while on property to United. He was suspended from his job and then terminated. And he’s suing – Marriott – for interfering with his employment relationship.
15 properties that were not included in Marriott’s list of changes for 2021 went up or down in category.
They went up some time between the list’s publication and now, with 11 of the 15 going up in category (charging more points for hotels despite the pandemic’s historic blow to travel) and 4 hotels going down in category.
Job listings can offer insight into a company’s strategy. For instance decade ago a leaked job listing for someone to drive Delta’s revenue-based changes to SkyMiles gave us a couple of years’ advance notice to the dumpster fire that earn and burn would become in that program. An HR job listing at American Airlines tipped the world to the carrier’s CEO succession planning.
Marriott posted a new job on Monday that could offer insight into the company’s growth strategy.
Just a couple of weeks ago Marriott rolled out a credit card in South Korea. It was interesting for its hotel breakfast benefit and easier earning of Bonvoy Platinum status through card spend than what’s offered to U.S. customers.
Now Marriott has announced two cobrand credit cards for members in Mexico. They’re issued by Banorte which also offers the United Airlines co-brand South of the Border.
The Renaissance La Concha Resort in Puerto Rico charges a resort fee that’s a percentage (18%) of the room rate. For award guests, then, the resort fee should be zero – since 18% of zero is zero.
Not wanting to lose out on hidden fee revenue from points guests, they charge Marriott Bonvoy members redeeming points a $30 resort fee for each night of their stay. There are two problems with this.
Dramaine Vinegar is suing the Fremont Marriott Silicon Valley and Marriott after an incident last year where, he says, he was told to ‘get the f- off the property’ by its manager while staying as a guest.
The Westin Fort Lauderdale Beach Resort has been charging guests a 2% fee for paying their bills by credit card.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
