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Fuzzy Math: Marriott Raises Redemption Prices in Order to Say They’re Lowering Prices

really meme
Jul 02 2018

Marriott increased points prices at a ton of hotels in March, only to lower their prices in August with the new program. This gave them a higher baseline from which to claim they’re lowering more redemption prices than they’re raising.

Even accounting for this, the number of hotels going up in price is roughly equal to the number going down in price. But comparing Marriott redemption prices in February to pricing in August is a more reasonable take than ‘reductions outnumber increases’.

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When Does the New Marriott Program Really Begin? (It May Not Be When You Think)

outside marriott hotel
Jul 01 2018

Yesterday writing about Marriott’s new list of hotel redemption pricing that will go into effect in August I mentioned the new Marriott program starting August 1.

A Marriott spokesman e-mailed quickly to correct me to say we don’t know when the new award chart will start, because we don’t know when the new program starts. But that’s not what their website says.

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Marriott IT Failures Cost Them Money, Force Them to Blame the Customer

outside marriott hotel
Jun 30 2018

Marriott is apparently cracking down on people booking hotels that haven’t yet opened — speculatively, hoping for compensation when the opening date inevitably delays — and in particular warning people trying to do this while using credit cards “that will not authorize the forfeiture amount.”

Rather than temporarily disabling customer accounts, Marriott needs to fix its IT and better manage construction projects.

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Marriott Guts Travel Package Redemptions

marriott package
Jun 28 2018

Marriott offers ‘travel packages‘ where you redeem points for airline miles and a seven night hotel stay (there are also 5 night packages, intended for timeshare owners, these have become tougher to get if you aren’t a timeshare owner).

The value here is that you get transfers of points to miles at a rate that’s good enough you’re more or less getting a free hotel stay thrown in.

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Caution: Marriott’s New Chart is Good for Top Hotels, But Not As Good as You Think

hotel pool
Jun 28 2018

I’m seeing a ton of coverage of Marriott’s new award chart lauding the top points price of the most expensive hotels. For instance, Dan’s Deals: wrote AMAZING! Marriott’s New Award Chart Is A Dream Come True For Aspirational Hotels. This is indeed good news, but it needs to be tempered.

In many cases this won’t actually be a price cut of two-thirds like it appears at first glance.

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Marriott’s New August Award Charts Are Online

outside marriott hotel
Jun 28 2018

Marriott has finally released hotel category assignments, letting us know the redemption pricing of hotels starting sometime in August. Hotels only received what category they’d be assigned to two weeks ago.

They’re highlighting that “Nearly 70 percent of all participating hotels can be redeemed for the same or fewer points.” That doesn’t actually sound good to me, though they point out 52% of hotels go down in price while 31% go up which is a little better.

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Marriott Courtyards, AC Hotels, and Moxy Aren’t Included in Free Elite Breakfast After All

hotel food
Jun 01 2018

We were promised these hotel brands would offer Platinum breakfast benefits. They don’t. They offer a food and beverage credit, which can be used any time during a stay.

That credit won’t cover breakfast at all of their properties, but the news isn’t as bad as it appeared at first — Marriott is updating their chart, which suggested the credit would be only once per stay rather than once per day (for the member and guest).

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