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OTG Is Dropping iPads, Passengers In Airports To Order Food Using Their Phones

Aug 14 2023

In airports food preparation and food delivery all needs to be done quickly, because people are under a time crunch, at the mercy of airline schedules – often with short connections that airlines engineer in order to maximize the time their planes are in the air and to minimize total travel time on connecting itineraries which drives up ticket sales relative to competitor schedules. Self-service is a part of that, but so driving down costs and pushing sales is as well.

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New Partnership Will “Fully Reimagine” Airport Starbucks

starbucks coffee
Feb 11 2020

Airport food locations aren’t actually run by the restaurant names you know. Restaurants will license the concept, and collaborate on menus, with concessions companies like HMS Host, Delaware North, and OTG.

HMS Host had an exclusive deal to offer Starbucks in U.S. airports since 1991. We learned last week that this exclusive deal is over, though existing Starbucks locations should remain in airports through the duration of the HMS Host-airport contract at least.

Here’s what’s next for Starbucks in airports. Hint: it may involve iPads.

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