Tag Archives for phone.
In the spring I wrote about scammers taking over an old Singapore Airlines phone number and pretending to be Singapore Airlines when customers call. The scammers charge high fees for basic services the airline would normally provide for free, like helping with seat assignments.
It turns out there’s another variation on this scam: the agency gets Google’s search results for the airline at a specific airport changed to display their phone number.
In recent years, Delta has offered the worst customer service by phone with the longest hold times for customers, although of course all airlines have challenges. Fortunately there is a workaround for all of this!
All airlines have had long hold times, but Delta’s have generally been the longest. And their website doesn’t do a lot of the things you might need, like handling schedule changes well and erroring out with simple tasks.
Delta’s CEO was asked about what they’re doing to address telephone hold times, and what customers should do for help in the meantime, during the airline’s earnings call.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
While it doesn’t happen often, lithium ion batteries catch fire. The fire can usually be contained in the passenger cabin. It’s harder to deal with as cargo, which is why airlines don’t allow these sorts of batteries to travel in checked luggage.
As a result of this risk American Airlines now boards fire containment bags and heat resistant gloves on all of their aircraft.
Earthlink Voice is offering 25,000 Delta miles for internet phone service, a minimum commitment of six months would appear to be required to get the miles. They’re also offering 10,000 miles for using their high-speed internet. (Hat tip to Free Frequent Flyer Miles.) Update: Reader Alan reports that the fine print on the offer requires a 12-month commitment. So even though miles should post within six you’ll probably face a penalty for cancelling early if you want out before 12 months are up.
Avis is offering a free Blackberry with one-year paid service agreement to customers who complete a rental by March 31.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
