Tag Archives for renaissance.
The hotel incentivizes giving 9s and 10s. A hotel that actually wants to be better would incentivize providing constructive feedback. Here they incentivize helping them skirt Marriott brand standards. That’s the most franchised Marriott thing ever.
For months, the Renaissance Newark Airport has been dealing with Legionnaire’s Disease in its water system. The hotel remains open – telling guests not to shower.
They continue to take bookings – and enforce their cancellation policy. One guest was told they wouldn’t be able to shower – a hotel room doesn’t include full use of the room! – and they didn’t want to stay. There are plenty of other hotels nearby, where the room rate includes use of the shower. The hotel’s answer? They’d still have to pay.
I spent a long weekend at the Renaissance hotel in Boca Raton. I’ve stayed here before, it’s the most convenient hotel to my grandparents’ place in Boca. It’s also the only 4* property in the relevant zone on Priceline and I managed to score the place for $55 — for a weekend in December! While it’s mainly geared towards business travelers — the club lounge offers breakfast Monday to Friday and evening hor d’ourves Sunday through Thursday — it’s a nice escape for leisure travel as well. The Renaissance is convenient off of the 95 freeway, all you do is turn onto “Renaissance Way” after exiting Glades Road. When I first stayed at the hotel the street name was “Sheraton Way” giving away the fact that the property used to be a Sheraton. It’s right…
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
