Tag Archives for seating.
A viral debate over airlines separating families on flights misses a crucial fact: major airlines already guarantee adjacent seats for families—but passengers frequently misunderstand or ignore how these policies actually work.
Don’t want to sit next to a lap infant on a long flight? Book your trip on Japan Airlines and pay attention to where babies are seated. Keep monitoring the seat map as your travel date approaches, in case and young children are added to the flight and change seats accordingly.
Is this every frequent flyer’s dream feature, or…?
With Alaska Airlines joining the oneworld alliance and continuing to partner more closely with American Airlines, the two airlines have introduced reciprocal elite benefits – the most valuable of which are access for elites to extra legroom seats and upgrades.
As the partnership was being developed, American Airlines Senior Vice President Vasu Raja emphasized the need for a seamless customer experience between the two airlines so “that a customer of either Alaska or American Airlines would choose us over one of our competitors’ long haul services” as a result of upgrades, seat assignments, and other benefits. And yet….
Whether traveling on an award or a paid American Airlines itinerary, if you’re using a partner frequent flyer account number you aren’t supposed to receive extra legroom seats in coach any longer.
Airlines are blocking middle seats. Delta has stopped processing upgrades in advance, handling all upgrades at the gate, to manage seat assignments in domestic first class so that passengers aren’t seated beside each other. They’re also blocking seats near flight attendant jump seats, to keep passengers away from flight attendants.
These are all social distancing steps to limit contact between people during travel, both to help stop the spread of the coronavirus and also to give customers confidence to fly. But they won’t do this if it means losing even a single ticket sale.
Not only does Southwest offer ‘family boarding’ when you’re traveling with a child under 4 years old — boarding with elites who don’t have A group boarding passes — but if you are traveling with a lap infant and the flight isn’t 100% full you can almost always get an extra seat for your baby without having to buy them one.
American is testing what happens when they eliminate the biggest remaining restriction on Basic Economy fares, the inability to select seats at time of booking.
If American does this they’ll pick up more seat selection revenue, fewer customers will be chased away, but much of the encouragement to buy a more expensive coach fare will be lost. Presumably this test allows American to see which factors are greatest – to see whether Basic Economy is really costing them money as currently conceived.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
