southwest airlines

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Southwest Airlines: Internal Document Shows Why They Believe They’re Better For Customers

Sep 17 2023

Southwest Airlines has given its employees a refresher on why they have the most “customer friendly policies.” Noting that competitor airlines have made changes to offer no change fees on most fares, and free same day standby in some cases, Southwest presents itself as the leader and only airline offering customer-friendly benefits in ‘every category’.

Naturally the chart is misleading – but it also leaves out the most important customer benefit, something that Southwest never markets, and therefore that passengers don’t usually realize sets them apart.

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Southwest Airlines Reveals They Have A Problem At Orange County’s Airport

Sep 14 2023

Southwest is the largest airline at the airport. They were allocated 44 daily departures for 2023, down from 57 flights in 2022. Basically the airport guesses how full flights will be, and applies that percentage to back into the current 11.8 million allowable passengers. And that determines how many flights they’ll permit.

Apparently they’ve been filling too many seats, because Southwest Airlines let employees know that they have a problem to manage in Orange County.

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Reality TV Star Shamed For Her Attire By Southwest Airlines Flight Attendant

Sep 02 2023

Seven-time competitor on television’s “American Ninja Warrior” Maggi Thorne flew Southwest Airlines from Omaha to Orlando and reports being “shamed” by a flight attendant over her attire. The crewmember let her know that her tank top and “high waisted pants” weren’t appropriate in public. She was on a flight to Florida, though!

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