Tag Archives for spirit airlines.
Gate agents reported that she became angry over the fee, and things escalated when they told Ms. Jackson they wouldn’t allow her to fly. That’s when she “threw a bag of shoes at the agents at a service desk…reached over the service counter to hit an agent, …punched [another agent] in the head” and things only got more out of hand from there.
The Department of Transportation fined Spirit Airlines $350,000 for pretending that passengers who were involuntarily denied boarding had volunteered to take later flights, and undercompensating those passengers. The U.S. government found ”a pattern of non-compliance with the compensation scheme” at Spirit.
Spirit referred to involuntary denied boarding “as the “volunteer option”, and customers were forced to sign an “acknowledgement form” stating so.”
Airlines are generally requiring passengers to wear face masks on board. They aren’t necessarily enforcing the requirement, though. And though the requirement says face masks there’s not much definition of what constitutes an acceptable mask. One passenger decided to test the limits.
I finally had my first taste of the Spirit Airlines Big Front Seat. On my way home Chicago O’Hare to Austin after United Airlines Media Day I flew Spirit Airlines. I bought my one-way in a “Big Front Seat” (a domestic first class-ish seat without extra benefits) for $118.29. A coach seat on American or United would have been $225 and I’d have had to wait around the airport two and a half hours longer for either. Spirit seemed like a no-brainer.
The ‘Big Front Seat’ on Spirit Airlines is one of the best deals in travel. However their regular seating is miserable.
The ultra low cost carrier is optimizing within the most constrained footprint of any U.S. carrier. That’s a good thing, but it doesn’t mean their coach is comparable to what other carriers offer.
United and American were $225 for coach, and I wouldn’t be able to leave until 8 p.m. Spirit had a better flight time and was much cheaper. I can’t tell you how excited I am to leave my comfort zone and try Spirit again though honestly things already aren’t starting super well.
The first thing about booking travel with Spirit is that it’s complicated. Seriously, there’s a lot to think about.
Flight attendants reportedly thanked this woman “multiple times for being a team player” and moving away from the passenger who didn’t want to sit next to a black woman — when they should have given that passenger a choice to either stop harassing her assigned seat mate or get off the aircraft.
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Spirit Airlines offers one of the best deals in travel, their ‘Big Front Seat’ which is often very modestly priced above the regular seat. It can be less than $40 more for a recliner style seat similar to what larger airlines offer in first class. They call it ‘Big Front Seat’ for a reason though since all you’re getting is the bigger seat up front, not other services like checked bags bundled in.
The carrier has done as much or more than anyone else to drive down the price of airfare across much of the U.S. and in the last year especially they’ve improved their operation – completing flights and performing on-time. They even joined PreCheck.
However they have one of the worst frequent flyer programs on the planet.
A college student says that Spirit Airlines told her when she made her flight reservation that she could bring her emotional support hamster named Pebbles onboard the plane. She bought Pebbles after a golf ball-sized lump developed on her neck and led to a cancer scare.
She traveled to have the growth removed, and brought her hamster with her. Spirit acknowledges that their agent told the woman this would be ok. …
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
