Tag Archives for stroopwafel.
When Oscar Munoz took over from disgraced United Airlines CEO Jeff Smisek the airline rolled out modest customer experience improvements as part of an overall attempt to change the narrative of the airline.
Illy coffee and Stroopwafels turned out to be a perfect match, made better together. And for the Stroopwafel it changed their entire business trajectory.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
