Tag Archives for united airlines.
Airbus now is poised for a big win because United is poised to order 50 Airbus A321XLR long range narrowbodies. Since the order is being reported at $7.1 billion we can assume it’s roughly half that. Deliveries would be slated to begin in 2024.
United’s new PointsPlus upgrade program – which replaces regional and global confirmed upgrade certificates – is scheduled to launch on Wednesday.
Overnight on Tuesday nights the ability to confirm upgrades with existing regional and global certificates will be frozen in preparation for this launch. Then upgrades should re-open on Wednesday with a bank of points replacing existing upgrade certificates, and the ability to use those points in a more granular manner.
On Saturday 16 year old Taylor Richardson reports that she flew United flight UA2369 from Denver to Jacksonville, Florida. She’s black, and says the white man assigned to sit beside her refused to sit next to her because of her race. He flagged down a United flight attendant, who then apparently changed his seat.
It’s sad that United maintained they weren’t making changes to partner award pricing – and then did so immediately on the very day they eliminated close-in booking fees in cash.
As a general matter they appear to be charging more for close-in redemption of United flights, too – so there’s no ‘fee’ for close-in booking, just a mileage penalty.
Mental note: if forced to stay at the Westin Denver due to weather or other irregular operations, keep shades closed.
United has now done something that seems like it could be following Delta’s model. They’ve filed Economy Plus fares that treat their extra legroom seats as a separate cabin. These fares come with free Economy Plus seat assignments, rather than paying extra for extra legroom seats.
A year and a half ago United Airlines President Scott Kirby shared a plan with investors to offer a separate ‘domestic premium economy’ product. This could be the start of that plan.
United has held firm that they can take a customer’s money for a lifetime service and change the terms (the “our fingers were crossed” rule). Unlike Delta and American, people who purchased lifetime United Club memberships cannot continue to use United Clubs unless they’re flying United or designated partners same day.
To me United’s decision undermines CEO Oscar Munoz’s credibility to claims that the airline is motivated by a desire to do the right thing for customers. It all come down to trust. But then what do you think their elimination of award charts means?
Andrew Nocella, United’s executive vice president and chief commercial officer – who came to United with Scott Kirby and who was responsible for many of the negative changes at American Airlines once legacy US Airways management took over – offered some important observations about their customers at the airline’s media day.
Yesterday I shared 7 things United Airlines shared during the morning session fo their Media Day on Friday.
Here are 5 things the airline shared during the afternoon.
At the United Airlines media day executives at the carrier shared what a review of 365 days of ticket purchases on the United website showed about the cheapest days to buy travel and the cheapest days to travel.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
