Tag Archives for united airlines.
Unsurprisingly with so little demand for air travel airlines are doing their best to get workers to take leaves and early retirements. United has a new offer that includes airline elite status and miles.
Ellen Church was a pilot and a nurse. She sought a pilot job with United Airlines (then Boeing Air Transport) but got nowhere. Then she suggested the airline hire traveling nurses, helping to ease the fear of flying people had so early on in aviation.
She was hired in 1930 as head stewardess and she then hired seven other women on a three month trial basis. They formed the ‘original eight’ of what would become flight attendants.
Airlines are required to provide a refund when they cancel a flight, or make a significant change to their schedule. Federal law does not define what either of these two things mean, so airlines can create their own definition as long as it’s reasonable. United has adopted an unreasonable interpretation.
However the Department of Transportation reminds that even that new interpretation cannot be applied retroactively to tickets that were purchased before it went into effect.
Delta and American Airlines are limiting the number of seats they’ll sell on each flight, to give customers confidence they can travel without having another passenger squeezed up next to them in a middle seat. United is not doing this, and says if you don’t want to be crammed in next to someone else then don’t take the flight.
Redeeming airline miles or hotel points for retail products is almost never going to be a good deal. The loyalty program has to actually buy the item, perhaps they’re getting a modest deal compared to street prices but there’s usually a third party managing the process for them too that takes a cut. There’s not going to be any leverage redeeming miles this way.
United has gotten a lot of attention for taking government money to save jobs while at the same time planning publicly to furlough workers and to terminate non-union employees without severance.
Is United’s Scott Kirby painting a picture of job losses one month before the election to leverage the President to support a second round of bailouts for the airline industry?
The point of shoveling out billions of dollars of airlines was to get airlines through the worst of the depression in travel so that workers all still had jobs, and to keep workers whole until then. That’s not how United Airlines is using the money, and American Airlines CEO Doug Parker calls them out for it.
United is likely correct on the law, Parker correct on the intention behind it. The way the CARES Act was drafted was sloppy, allowing United to take billions in government grants while reducing employee pay, pocketing more money to protect shareholders than the law intended. If airline’s had made clear how they’d behave after getting the bailout, it would never have passed.
They can deny you boarding if they merely suspect you have coronavirus, or if they want you to obtain a test showing you do not have the virus and you decline. What will lead them to suspect someone may have the ‘rona? It could be temperature checks. It could be data shared via an app or the government in the future. It could be information about known exposures, including on a prior flight.
Consider this part of the new normal that we’re figuring out – we do not know what is going to happen in practice but United is updating its rules to allow them to take action based on what sort of testing or screening occurs.
Despite getting billions in federal aid precisely to ensure that employees do not see layoffs or a reduction in pay, United Airlines is reducing pay for non-union staff, including administrative help, by enforcing unpaid vacation time. They’re also planning to lay off at least 30% of this group October 1, as soon as CARES Act restrictions lift – and they’ve adopted a new policy that says any of these employees laid off will receive zero severance.
When planes pull up to the gate passengers unbuckle their seat belts, not waiting for the captain to turn off the seat belt sign. Then everyone begins to jump up, and get into the aisle. Everyone crames body-to-body in the aisle. They’ve been cramped into airline seats for the duration of the flight, and strangely decide to cramp themselves even closer together in the aisle.
United Airlines has a new approach to deplaning that starts today, that they hope will bring social distancing to get off the plane that way that airlines are trying to implement for boarding and blocking of middle seats.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
