Tag Archives for united.
American highlights a $3 billion investment in products and services. However poor service from the airline’s front line can undermine all the rest of the investment.
A great example of this comes from June 4th’s American Airlines flight AA192 from Hong Kong to Los Angeles. A business class passenger reportedly voluntarily offloaded himself because his experience with a flight attendant onboard prior to departure was so bad.
United sent me a package highlighting some of their product updates. Here’s what was inside.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
United pulled out of New York JFK entirely in fall 2015. A year ago the airline’s President Scott Kirby said that was a mistake. Now he wants to return to New York JFK and doesn’t know how to do it.
When the airline left JFK it was because bean counters looked only at revenue and expense for the those particular JFK flights and missed the bigger revenue picture — lucrative corporate contracts which made other routes profitable, and which they lost without the JFK service.
Wheatley comes from Buffalo Trace Distillery, owned by Sazerac, which is controlled by billionaire liquor magnate William Goldring, “the man who launched a million hangovers” and known as “the cheap-liquor billionaire.”
United Airlines President Scott Kirby is probably the most interesting airline executive to listen to in the country because he lays out his thinking clearly in public. I think most everything he does is bad for his customers. But he has a model for how the world works and he defends it. He spoke today at the Bernstein Strategic Decisions Conference.
I’m just back from flying ANA roundtrip first class Houston – Tokyo which I booked for 120,000 Virgin Atlantic miles per person.
Since I’m writing now about my ANA first class experience and overall trip to Tokyo and Shanghai it seemed to make sense to write about just how easy it is to book the seats currently.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Inflight credit card announcements aren’t going to go away no matter how much customers complain. However I do think the announcements could be done in a way that’s friendlier for passengers — and more effective for card issuers and their co-brand partners.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
