With Half Their Flights Late, British Airways Makes Out Of Touch Managers Work At The Airport [Roundup]

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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Wally Nowinski sounds like a racist, he should stop spreading disinformation and check his white privilege first. I will not be surprised if he is also a white supremacist, science denier, transphobe and conspiracy theorist. He should give up his blue check and deactivate his Twitter account

  2. lol…51% is bad? Thats a good day for Air Canada.
    They’ve been around 50% since summer of 2021. And noone cares. The managers just keep collecting bonuses while frontline staff makes minimum wage

  3. For one, the major difference between union/non-union these days is less about wage, and more about “compensation” or the broader work environment. As an example, contracts include provisions on advanced notice of scheduling, paid holidays, the rare retirement plan. For another, economic rent can only be extracted when there are barriers to entry. Pilots and doctors are obvious examples of professions whose unions have successfully lobbied for licensing restrictions that give their members monopoly power (yes, the AMA is a union). For baristas and flight attendants, the only real power comes from the notion that a large employer cannot easily replace a large percentage of staff in the event of a strike.

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