Monthly Archives for September 2017.
She ropes in a few American Airlines employees, people working at concessions, and everyone she can find in the mostly empty airport. And oh that moonwalk.
It’s only his first day, and he still plans to hire the day to day lead, but so far he’s got a free hand, wants to listen to members, has a charge to integrate Hyatt’s offerings with their new lifestyle brand acquisitions, and plans to draw on his experiences at Starwood.
Flight attendants are just like everyone else, with the same inappropriate jokes in moments meant to be private, but that privacy disappears when broadcast in social media and jeopardizes jobs when done while representing an employer (in this case, in uniform).
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Millennials aren’t that different from other generations. They want to go to Hawaii. They may not buy as many souvenirs but spend more on experiences while they’re away. However where millennials really diverge from other generations is that they are less trusting of institutions. So patronizing millennials by forced attempts at authenticity is self-defeating.
Hyatt just announced that Mark Vondrasek will be their new head of loyalty (and ‘business platforms’).
Vondrasek was with Starwood for 15 years, from 2001 to 2016, and in mid-2015 became Senior Vice President for Commercial Services overseeing sales and revenue management as well as distribution, loyalty, and partnerships.
I’ll be speaking with him this afternoon, what would you like to ask?
I learned this past week that my homeowners insurance will be factoring in not just credit score in pricing premiums but specifically the frequency of new credit account opening.
Coincidentally I heard from reader Kim A. in Florida that her insurance company is doing the same thing.
The Grand Hyatt New York has an amazing (and in general fully cancellable) rate that many of you will want to jump on.
From January 2 through August 20, 2018 the Grand Hyatt New York is making Grand Executive Suites available for cash and points. It’s the same cost as a regular room.
JetBlue comes out looking really good in this BuzzFeed spinoff video that is currently trending number one on YouTube. They have JetBlue explaining themselves as trying to be both the cheapest and a little more human. I think a better way of putting it, considering that they’ve taken away some of the legroom and gave in and added checked bag fees, is that they’re trying to be a little less bad. And they are.
But it’s those Singapore Suites…
Sabina Sultanova was flying London to Dubai on British Airways. In her telling “she passed out before waking up in an airport holding room full of police officers” and that she was “pulled back” onto the aircraft by a flight attendant as she tried to disembark on arrival, cutting her neck and bruising her. And she says she couldn’t swallow for several days thanks to her neck injuries.
British Airways tells a,,, different story.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
