Monthly Archives for July 2019.
US airline CEOs were reported to be having a meeting with the President where they could press their case for protectionism.
Two things turned out to be very different than expected: Qatar Airways CEO Akbar al-Baker was there and Delta CEO Ed Bastian didn’t show up.
One consequence of American running a less reliable operation is passengers getting stranded. When the airline blames weather they aren’t responsible for costs like hotel rooms and meals. So airlines have a long history of being less than forthcoming about the true reasons behind operational problems.
This makes little sense from an American Airlines standpoint. The airline has largely walked away from the New York market and has only a limited presence in the Bay Area and Pacific Northwest. It’s unclear why they’d want to reduce their relevance to Bay Area customers even further, as Delta builds up not just Seattle but a focus city in ex-American Airlines hub San Jose.
BA is introducing their first refurbished Boeing 777 with business class suites with doors October 27th flying London Heathrow – New York JFK, The Boeing 777 has first class, and will continue to in the new configuration.
However BA’s current first class seat is wholly uncompetitive. The current first class product has no doors for privacy, while the new business class will offer this.
Boy what a rough past week for KLM in social media as a result of three separate instances of self-pwnage.
The first incident is dumb, airlines don’t question the safety of air travel, that’s been a basic rule since the earliest days. However the second and third instances may be more revealing than they may seem at first blush — culturally and institutionally rather than saying something unique to the airline itself.
Pocketing $150 in Southwest travel (10,000 points) from renting your car out is huge, it could make sense to rent it to a friend for $50++ since for the net cost of transaction charges they’d pocket 2000 points and you’d have 10,000.
I wouldn’t go transferring over 75,000 points to earn IHG’s top Spire Elite status, since the opportunity cost of those points is quite high. It could make sense to top off an account that has already earned quite a few points in order to get there. And you could use IHG’s status to status match to another hotel chain though bear in mind that Hyatt doesn’t currently match this way.
Impossible to Parody. The CEOs of United, Delta, and American are meeting with President Trump this afternoon to promote protectionism and argue that the U.S. should abrogate its treaty obligations with the U.A.E. and Qatar because those smaller airlines receive subsidies from their home countries — an argument the carriers have spent the past four years making without credibility or success.
One million miles is an achievement in its own right. The rapping crewmember here is awesome (so is the background dancer), and the passenger was given a bottle of champagne at the end. That’s in addition to the actual benefits of million miler status.
With negotiations being cancelled, with the company back in court, with mechanics under court order to perform and the FAA expressing heightened sensitivity, as with most things it all comes back to Patrick Swayze in Road House. It’ll get worse before it gets better.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
