Monthly Archives for December 2019.
There were recording devices found in guest rooms at the Hyatt Regency Minneapolis. They were discovered by students on a school trip. Police are investigating the cameras.
I believe major chain hotels – as a brand standard – should conduct regular sweeps to ensure guest privacy.
Back in March we learned that $7000 per night all-inclusive North Island in the Seychelles would be joining Marriott’s Luxury Collection and I confirmed that it would become part of the Bonvoy program for earning and redemption.
Marriott updated their program terms to allow for redemptions that cost more than category 8 high season – because we were never going to book this place for just 100,000 points per night. We can only hope though that, having made the change, they aren’t tempted to expand the pool of properties “off award chart.”
The AAVacations.com website is selling Paris business class roundtrips super cheap. These are available non-stop on American Airlines from several cities such as New York and Miami. These are also available connecting from many more cities including Los Angeles, Boston, and elsewhere. British Airways flights via Heathrow are also available.
American Airlines has said that they believe their path to profitability is doubling down on their current approach which hasn’t worked so far. They should be changing their approach to invest in better service and a better product, especially domestically and in economy, and to build up their route network in key business centers, because that’s how they’ll grow the key profit center of their business – co-brand credit cards.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Airline President Glen Hauenstein says the model works like this: Fly Delta -> like the experience -> join Delta programs -> like them even more.
They believe the “relevance of [their] offering and how much people like you” determines allegiance and spend. The implication is that brand experience and scale matter more than value proposition of the card.
Korean Air says they’re making significant changes to their frequent flyer program, but only giving us the briefest sketches of what that might be. A new distance-based award chart is available in Korean and pricing for premium cabin awards, especially long distance premium cabin awards, because much more expensive.
Korean says they’ll be testing cash and miles awards, shifting to more revenue-based mileage-earning and distance-based redemptions, and revamping the elite program. That distance-based redemption chart is what I’m disappointed in.
The ubiquitous blue vans will be no more after the end of the year. They’ve been pulling out of several airports in recent weeks. Now they’re pulling the plug worldwide.
Qantas announced today that they have selected the Airbus A350-1000 for ‘Project Sunrise’ ultra long haul flights such as Sydney – New York JFK and Sydney – London.
The news here is that they’ve deferred a decision, not that they are doing anything. And their aircraft selection just means they’ve tentatively decided not to order the Boeing 777X. It doesn’t mean they’ve ordered ultra long haul planes. And it doesn’t mean they’re going to fly these routes.
United’s Boeing 787-8 and 787-9 fleet – the latter which flies United’s longest flights to places like Sydney, Singapore, and Capetown – have still had the old Diamond 2-2-2 seats that most passengers with a choice avoid.
We finally have a look into United’s retrofit plans for these aircraft, and it isn’t pretty.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
