Monthly Archives for July 2021.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A family visiting Maui rented a car for 2 days and it cost them $1100. But an $1100 rental was only just the start for the Agors. Someone hit their rental car. So they called the police to file a report. And the police cited them.
When their home was raided they were held at gunpoint, handcuffed, and not allowed to use the bathroom for hours. You might say ‘but they were at the Capitol on January 6th’ and if they were convicted of activities related to the riots that day I might not be sympathetic. But they haven’t been charged. Many people there were innocent of wrongdoing. And there doesn’t appear to be any reason to suspect they’re a threat to aviation. Indeed, they’ve flown successfully and their behavior on those flights proves it.
A doctor and mother, Farah Naz Khan, took a United flight out of Wyoming late in the week that was operated by United’s regional express carrier Mesa.
She was flying first class, and went to the back bathroom to change her baby’s diaper. She used a “scented diaper disposal bag” and placed it into the lavatory trash.
When she returned to her seat, the first class flight attendant “berated [her] for throwing away a poop diaper on the plane” calling it a “biohazard.” He forced her to retrieve the poop-filled diaper. Then, she says, he started harassing her after the flight.
Daily housekeeping at full service hotels: tired, wired, or inspired?
A first class passenger on American Airlines flight 1774 from Dallas to Charlotte on Tuesday was duct taped into her seat after reportedly attacking flight attendants and trying to open an aircraft door during the flight.
I’ve argued that Hertz needs to do something pretty basic, even before properly balancing the number of cars they have with the number of rental reservations they accept, and growing their fleet of cars to meet demand. Hertz needs to stop filing false police reports against their customers. Now they’ve got a new issue I haven’t seen before. They appear to be going after a reader for failing to return a car that they never even rented.
Eliminating housekeeping is bad for guests, but it is bad for hotels too. It eliminates part of what differentiates them from homesharing, gutting their competitive advantage. Given the role that hotels, and Hilton in particular, trumpeted in recent years playing fighting sex trafficking and mass shootings, how can they plausibly cut this from their budgets?
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
I can be down with most any party, but this party bus just doesn’t seem “on brand” for an airport Marriott.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
