Friday afternoon’s United Airlines flight from Dubrovnik to Newark was delayed about an hour and a half on departure. On arrival passengers were let off the aircraft and staff opened a door into the terminal instead of directing passengers to immigration and customs.
The mistake was caught quickly, and as one passenger on the flight put it, the airline worked to “round up all of the people that headed off into the terminal.” Passengers were then held “until they figure out what to do next.”