Monthly Archives for May 2022.
With her accomplishments at American, she could write her ticket almost anywhere in corporate America. She’s choosing to stay on at the airline in a reduced role. And literally everyone I’ve ever heard from about Maya has nothing but superlatives to offer.
According to the airline, they “sincerely apologize” for the inconvenience of the delay of flight W95749, from Gatwick to Larnaca, which they blame on late arriving aircraft and air traffic control. They do not, however, apologize for the pilot – who, if he ever tires of flying for Wizz Air- likely has a future with the Delta Air Lines social media team.
I reached out to Hyatt when I couldn’t find a single standard room for the entirety of the next 13 months. Some properties ‘game the program’ with minimum stay requirements for a paid or award standard room so it was possible I wasn’t seeing space that was actually available. I wanted to know whether it was possible to get an free night award at this property, and if so how would one go about doing so?
Hyatt offered that the hotel is “in compliance with offering free night awards when standard rate rooms are available.” But here’s the trick they’re pulling simply not offering standard rooms for sale most of the time.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
At a recent employee ‘Crew News’ meeting, a pilot asked Chief Operating Officer David Seymour what the airline is doing to improve customer satisfaction citing bottom performance in J.D. Power’s airline satisfaction survey. American Airlines is bookended at the bottom of the survey by Spirit Airlines and Frontier.
Qatar has one of the best business class product in the world in its ‘QSuites’. These are revolutionary suites with doors and movable partitions that allow two and even four passengers to travel together in their own space.
Right now there’s fantastic award availability booking for 2023. You can use this for travel from the U.S. to Doha and beyond to the Mideast, India, the Maldives and elsewhere.
Cathay Pacific will retire the Marco Polo Club brand. Instead of having a separate elite program (Marco Polo Club) and points program (Asia Miles) the two will be combined in July. This means big changes for the entry level status of the program, and potentially for their U.S. credit card as well.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines is bringing the HEAT to reduce the number of flights they cancel during major weather events. HEAT stands for Hub Efficiency Analytics Tool and they’ve been using it in Dallas Fort Worth (aka ‘Doesn’t Function Wet’) and Charlotte.
At an employee meeting this month Managing Director of the American Airlines Integrated Operations Center Steve Olson shared the details.
In a talk to American Airlines employees mid-month, Chief Operating Officer David Seymour described the new tool that the airline is using to manage gate operations in Dallas, which they’ll be tweaking for Charlotte as well.
They’re already making progress reducing the amount of time planes spend taxiing to gates and reducing delays as planes get into and out of gates. They’re even reducing the frequency that planes land and find their gates occupied. All of this adds up to less time on planes for customers, and fewer times that customers are late – which means fewer misconnections.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
