News and notes from around the interweb:
- Why Accor struggles to gain traction in the U.S.
- Not in the union contract, APFA and AFA would never!
So cute… a @SouthwestAir crew member between flights (off-duty) doing his best to offer IT support (download) to a gentleman in the airport.
Flashing back to book @tribaleadership that noted Southwest as a tier 4+ organization for corporate culture value: LOVE! pic.twitter.com/x3iiWkp2pD— ERLennox (@ER_Lennox) November 16, 2021
- The full story of the United pilot who threw back whiskies in Glasgow before trying to fly passengers back to Newark
- New York’s Hotel Pennsylvania will finally be demolished good riddance. (HT: Jonathan W.)
- Predeparture beverages return to United Airlines there’s no excuse for American Airlines not offering this in domestic first class. Of course American was hit-or-miss even when it was supposed to be an element of service before the pandemic. On the other hand hot meals for pilots have been spotted on some non-premium domestic routes so maybe they will finally return for passengers soon-ish…
- Bored on a flight? Perfect time to get a tattoo. (HT: Your Mileage May Vary)
The Accor sweet spot in the U.S., though VERY limited in footprint, is 21C Museum Hotels. They are really fantastic. I actually will skip Hyatt for Accor where there are 21C’s. Really wish they would expand faster.
I like Accor – pre pandemic I did quite a bit of European and Asian travel and Accor has a nice range of properties outside the U.S. The Fairmonts and Sofitels in the US are quite decent but the overall footprint is sparse.
What’s not mentioned is key – the loyalty program . If Accor wants to truly compete , then Accor ALL needs a big overhaul . Need more clarity and generosity in upgrades , especially the possibility of suite upgrades . At Platinum and Diamond levels ,Accor needs a decent breakfast benefit . Additionally, the Diamond level needs a guaranteed early check in and late check out .
Accor Hospitality
Stingy and frugal combined with meaningless smoke and mirrors loyalty program that doesn’t reward loyalty or offer solid benefits in anyway equals no business