American Airlines has an app update and has updated its website reservations management page to improve rebooking during irregulator operations.
The basic functionality isn’t new, but much of it is new on the website.
- Self-service rebookings
- Baggage tracking
- Digital hotel and meal vouchers for eligible delays
- Uber and Lyft integration (American earns commission)
But you’ll notice new color-coded banners to identify what’s happening with your flight.
Orange: Flight delayed
Red: Flight canceled
Green: Self-service rebooking available
Blue: We’re already working on your next flight with automatic reaccommodation or agent-assisted rebooking
American had an Uber app integration ten years ago though it was a bit odd. It featured in-app airport navigation to Uber pickup areas at hubs plus but not Miami and also at San Francisco and San Jose. And it offered a “Ride Reminder” to prompt you with an email suggesting you request an Uber when you arrived.
They say they’re planning to add self-service standby options in the app, more flexibility in rebooking options presented and more support for hotel, meals and transportation during delays and cancellations.
Nice ending. Yes, “American had”
i think gary is a 1-man shop so give him a break
question: does the new rebooking feature show the seat assignment and class of service for all rebooked proposals prior to acceptance?