Air Canada Ordered to Pay Damages Over Inadequate Seat Belt Instructions

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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. pathetic… sue-happy… another thing that is wrong with the world. boo hoo

    I don’t fly Air Canada… but I would love to see them BLOCK that couple from buying tickets… you know they are going to do it again and look for YET another payday.

  2. The insanity of the whole seat belt thing plus this absurd nuisance suit… way back in the 1960s when few people flew and before cars were required to even have seat belts as a standard feature let alone the fact that there were no laws requiring them to be used when driving or sitting in a vehicle. Today how to use a seat belt is the most idiotic part of safety videos and demos. The only people who may still find handling a seat belt in need of instruction are those who still know how to use a rotary dial telephone and had a phone number starting with the first two letters of an actual word!

  3. That lawsuit should have been dismissed on the grounds that the instructions are a mute point. The couple should have proven that there is a NEED for the words in both English and French. Also would the airline need to get permission to alter the buckle from the FAA, Boeing and Airbus? I mean it is not just like CA can make a change to the aircraft that is not tested where it could reduce the strength of the buckle. How did it harm them $15,000 that money should have gone to the Government or a Charity NOT them.
    Then again this is what happens when you are in Canada and some Idiot passes a stupid law like that says everything has to be in two languages.

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