About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Delta Cancels Media Day At Last Minute, Afraid to Face the Press

by Gary Leff

May 07 2017

After a family was kicked off a Delta flight with a flight attendant threatening to have their kids taken by Child Protective Services (when they refused to give up a seat they had paid for but that a different family member was sitting it).. And after Delta’s operational meltdown last month that was so bad they even lost a dead body (which came after multiple systemwide IT crashes).. And after blowing up the SkyMiles program.. it’s not surprising they don’t want to face questions from media.

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When the Travel Industry Can’t Win Your Business Offering a Better Product, They’ll Make You Buy It Anyway

by Gary Leff

May 06 2017

Where there’s a moral crusade against the evils of online gambling, there’s usually also funding from the US casino industry (especially from Sheldon Adelson). They’ll say it’s important to regulate gambling responsibly, what that means is it’s important to limit competition and preserve casino profits.

But did you think the travel industry lobbyists would be coming next for the websites you use to book your travel?

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