About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

And the Next American Express Centurion Lounge Will Be… Houston!

lounge
Jul 20 2015

The American Express lease was approved at the June 17 Houston City Council meeting. The lounge is slated for opening “in the first half of 2016.”

American Express is spending $7 million to build out 8596 square feet in Houston Intercontinental’s Terminal D that’s the old immigration hall.

The Houston lounge will feature full complimentary food and beverage offerings. There will be a family room and there will be a shower facility. Unlike Dallas and Miami, though, there won’t be a spa.

Continue Reading »

Here’s What a British Airways “Yellow Card” Warning Looks Like — Before They Ban You From Flying (and Call the Police)

Jul 20 2015

British Airways started giving out ‘yellow card’ warnings to unruly customers got a bunch of attention again with BA’s introduction of these warnings for ‘ground rage’ in the fall of 2002. Apparently they believed they had a problem of customers losing their stuff even before they board.

Continue Reading »

Turkish Airlines: Things That Make You Go Hmmm

Jul 19 2015

Turkish Airlines made perhaps the world’s biggest bet on premium economy. And some of their Airbus planes have a couple of inches more legroom in economy than US airlines do.

What’s more, when an itinerary contains a forced layover in Istanbul, Turkish will provide a free hotel night even for economy passengers. A work colleague was given the Radisson Blu at the airport when flying economy to and from Eastern Europe.

Continue Reading »

American is Testing the Sale of “Extended Hold” Reservations

Jul 19 2015

American is testing offering ‘extended hold’ options for sale on reservations.

American will only charge for the extended hold after 24 hours, so if you select extended hold but purchase or cancel within 24 hours you won’t be charged for the optional hold.

They’re hardly first to this party, it’s been offered by other airlines including United. This is actually something I like to see — it’s added fees, but for something that wasn’t already offered free, it’s truly optional, and it’s added value.

Continue Reading »

You Can Ask American Airlines to Release Award Seats For You

Jul 19 2015

Reader Stephen asked, “Can you ask AA to open saver level award space on a domestic leg of an international trip?”

He found Japan Airlines first class award space Los Angeles – Tokyo but wasn’t able to include the Houston – Los Angeles flight that he needed as part of his award.

There are two circumstances in which you can ask American Airlines to release award space, and this is one of those times.

Continue Reading »

The End of American Airlines Skycaps at 38 Airports, and What Position Goes Next

Jul 19 2015

American Airlines eliminated curbside check-in at 38 airports May 1. (It’s still offered at 26 airports including American hubs.)

Are skycaps still needed? I’ve only needed them once, and then I really needed it… but that was, ironically enough, US Airways’ fault.

The logic of eliminating skycaps may next apply to another position at American Airlines…

Continue Reading »