The Alaska Airlines incident occurred after market close on Friday. By the time markets opened on Monday, the value of Boeing stock had fallen by $12 billion. As Matt Levine observes, the cost to shareholders was far greater than to passengers on the Alaska flight.
British Airways announced on social media on Thursday that Laurent-Perrier Grand Siecle champagne will no longer be available in its first class cabins or in its first class Concorde Room lounge at London Heathrow airport. “LPGS” is perhaps the most premium element of the otherwise surprisingly pedestrian British Airways first class experience.
There’s one hotel cost cut that genuinely took me by surprise, that goes beyond anything I’ve seen in a hotel previously. And I’ve seen a lot.
I broke the news yesterday that American Airlines would announce Dallas – Brisbane service. They are out with this and other new and restored routes this morning.
Uber’s introduction of tipping, initially perceived as beneficial, actually leads to reduced driver wages and deteriorating service quality.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Bilt Rewards runs bigger points transfer bonuses than any other program. But they last only a day – when they come around, it’s for the first of the month, “Rent Day,” since Bilt makes rent more rewarding.
American Airlines teased that they’ll be making an announcement of new routes on Thursday. In their video you can see, for instance, New York and Cherry Blossoms. This is obviously the new New York JFK – Tokyo Haneda flight that was approved by the Department of Transportation.
I’m hearing that American Airlines will be announcing Dallas – Fort Worth to Brisbane tomorrow.
Some guests head down to the front desk and complain about their hotel stay, every single time. A former Hyatt and Hilton employee talks about tracking a customer’s complaint history, the compensations they received, and notes about the guest. The hotel knows who’s a serial complainer, just doing it for the discounts, free breakfast or points. One guest wanted free champagne every day.
American’s plans mean squeezing the cabin for extra inches to stick another row of seats into an aircraft that’s already densely configured. There are only 3 rows at the front of the plane, for instance, that are considered ‘Main Cabin Extra’ extra legroom seats.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
