About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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December 10th Showdown: Southwest Airlines CEO Faces Ouster—Investor Vote Will Decide The Airline’s Fate

Oct 14 2024

Elliott has been talking to institutional shareholders. I can’t imagine they call for a vote they don’t think they can win. And that would mean that Southwest ousts its CEO and more closely follows Elliott’s prescriptions which turn the airline into JetBlue and American Airlines – more fees, fewer perks.

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‘I’m The President!’ Frontier Passenger Demands Plane Turn Back for Lost Phone, Claims She Owns The World

Oct 13 2024

A Frontier Airlines passenger flying from San Diego to Las Vegas left her cell phone in the gate area. She and everyone else boarded, and the flight pushed back. The woman wanted the captain to return to the gate to assist in getting her phone.

And the airline really needs to comply because she’s been a loyal Frontier customer for eight years – and she’s the sovereign ruler of the government, owning seven continents. Anyone who mocks her will be shipped out on a boat – or “expired.”

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Dad Sits In Coach While His Two Daughters Live It Up In First Class—Then He Asks Passengers To Switch Seats

economy seats
Oct 13 2024

There have been plenty of controversial stories about a husband flying first class while his wife and kids sit in coach. Maybe he got the upgrade, and only one seat was available. Or he was on a business trip and had to be rested, so the company paid for his seat.

But this story about a family splitting up on the plane is genuinely new to me: the kids fly first class while the dad sits in coach.

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Terrifying Turbulence Sends Passengers Flying, Food Splattered Across Ceiling On Air Canada Flight

Oct 12 2024

Air Canada’s flight 19 from Vancouver to Singapore hit significant turbulence a couple of hours into the flight. It came as a surprise, and “everything went flying (including a few people!)”

There were no reported injuries, and the flight continued to its destination. Food and beverage wound up in the aisles – and on the ceiling of the aircraft.

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