About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Passengers Miss Upgrades When American Airlines Doesn’t Bother Fixing Broken Seats

Aug 16 2023

How about being first on the upgrade list, there’s a seat available, and the gate agent doesn’t bother processing upgrades? Or someone no shows and the agent doesn’t bother coming on board to upgrade someone into the seat.

Or, there’s what happened to this American Airlines passenger: they were first on the list, a first class seat was available, but it was broken? It’s always the American Airlines Airbus A320s.

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