About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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You Should Inspect That Airline Blanket Before Using It

Feb 01 2022

Airlines are all promoting enhanced cleaning standards but the truth is often that may just mean a weekly spray of the cabin. Airline ‘deep cleans’ used to happen just every year or year and a half which is just gross.

But what about those airline blankets? A blanket in sealed plastic should be clean. However dog poo on a Delta blanket made it onto the Conan show a few years back. And this American Airlines blanket doesn’t look great, either.

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5 Things I Love About The New Shangri-La Circle Program

Jan 31 2022

There’s a common theme in all of this: taking care of guests, whether they’re infrequent (through use of small points to make stays better) to the most frequent (who have a truly seamless experience, and extending out into their air travel and not just hotels). That’s what I value most in a hotel chain, and something that I think all of them can aspire to. The new Shangri-La Circle, then, makes a nice leap forward.

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