About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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American Airlines Manager Caught Telling The Truth About Poor Checked Bag Delivery Times

baggage claim
Dec 21 2021

Delta and Alaska Airlines commit to delivering checked bags within 20 minutes of each flight arriving. If they fail to meet that, you’re entitled to miles or a credit towards a future trip as compensation. Neither United nor American offer this.

A brief moment of honesty from an American Airlines manager explains why they can’t do it.

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Hotel Gives Out Bonus Points For TripAdvisor Reviews, This Is Why Most Reviews Are Bogus

Dec 20 2021

I don’t look at average review scores for a hotel property on a site like TripAdvisor. A lot of reviews may be fake, and the reviewers may not have similar tastes or expectations even if they’re real. But there’s another thing that skews ratings: incentives by a property to post great reviews. Hotels that do this will get more positive reviews. That doesn’t mean it’s a better hotel.

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