I see this morning that Avis has gotten aggressive about responding to any Tweets to Hertz where the customer is complaining.
…Avis responds to the original complainer and Hertz with an offer for a comp upgrade, a decent [discount code], or offer to status match.
I haven’t seen this sort of thing before from them.
And indeed Avis does seem to be reaching out to anyone complaining to or about Hertz on Twitter.
Unhappy with Hertz? Avis invites you to use a friends and family discount.
Complaining about Hertz, and mentioning your elite status?
Avis offers a status match!
They’re even offering upgrades.
I love this. Now time for Hertz to start doing the same and let them really compete!