Category Archives for Airlines.
You can no longer change the outbound portion of a ticket without affecting the return and this appears even to impact same day flight changes.
Passengers were initially told the stop was for a “fuel top-off.” Instead, video shot from inside the cabin shows at least eight officers in tactical gear storming the aircraft, ordering everyone to keep their heads down, and escorting a single male passenger off the aircraft. One officer rifles through the man’s rollaboard before the team exits.
Delta’s brand new Naples to Atlanta flight melted down on May 27 before even leaving Italy. Flight 279 sat on the ground for more than seven hours, and was then cancelled outright. Roughly 200 exhausted passengers were herded onto buses and driven a dozen miles to a hotel where the airline had reserved just 13 rooms.
On Monday, June 2 2025, American Airlines flight 780 took off from Philadelphia for Naples, Italy. They sent the wrong plane – and passengers wound up having to land 124 miles away in Rome.
My first thought was, a trip credit for a lap infant, I guess I need to buy him a seat next time! Of course I can use his travel credit for my own travels – with his permission, of course! 15,000 points would have felt light, but 45,000 points plus $150 seems pretty good. Perhaps I should be complaining more often.
British Airways has a bizarre new policy for flight attendants and pilots, prohibiting them from posting any photo or video taken at a layover hotel. That applies inside the hotel, outside the hotel, and even in the parking lot.
They’ve even been told to comb through their existing social media feeds and delete every trace of past hotel content They have to do this “even if the account is set to private” – or risk firing.
American Airlines is unveiling a brand new interior for some of its larger regional jets – and the photo that’s been revealed by aviation watchdog JonNYC appears to be just fantastic.
Southwest Airlines had to take a delay on a flight from Las Vegas to San Jose on Thursday because of the sheer number of passengers in wheelchairs. At Southwest, customers asking for wheelchair assistance get better seats for free – and then usually walk off the plane and all the way out the terminal themselves on the other end of the journey. They don’t all need a wheelchair. They’ve just cracked the code.
A flight attendant – presumably working for United Airlines – performed a citizens arrest on another crewmember for stealing an inflight snack box. Now, she’s been suspended and the episode has gone viral.
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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
