Category Archives for Airlines.
Some customers choose on schedule and price. They may not value the difference in product across airlines, or may not be aware of them. To Kirby, those are basic economy customers – show them the lowest price and give them the least. (This may be a mistake, I will explain below.) Others choose on product elements. Those are the customers to fight for.
American Airlines flight 1006 from Colorado Springs to Dallas – Fort Worth diverted to Denver due to abnormal engine vibrations during its climb out, “cruising slower than normal.”
When it landed and taxied to gate C38 around 5 p.m., the right engine caught fire and thick black smoke surrounded the aircraft. Emergency slides were deployed and all 172 passengers and six crewmembers were evacuated from the full Boeing 737.
At an investor conference this week, United Airlines CEO Scott Kirby was asked whether United might buy another airline? “JetBlue is the obvious candidate” and don’t ask me, go ask JetBlue!
Basic economy fares and changes to the validity of flight credits may be terrible for Southwest Rapid Rewards redemptions, on top of the reduction in points-earning and changes to how award tickets are priced.
Looking at the cost of domestic roundtrip bookings, the report finds that award price inflation (36% since 2019) is much worse than inflation in the broader economy (24%). American AAdvantage redemptions have actually got 21% cheaper in this category over the last six years.
Jordan no longer leads the airline, he carries water for others above him who aren’t giving him the space to make decisions. He likely doesn’t need the job. Why is he sacrificing his integrity to front these changes? It’s time to walk away, and signal that the place he’s worked since 1988 does not exist any longer.
They knew what they were doing. They took precautions. They didn’t want to risk their American AAdvantage account, so they did not add it to the reservation. But American Airlines still figured out who they were, where they lived, and knew they were connecting in their home city.
Southwest Airlines has killed its ‘differentiated product’ for the airline, and when they’re just like everyone else it becomes obvious that their product is at the bottom of the pack. Yet once most of the decisions have been made, maybe it actually makes sense to charge for checked bags?
Actress, comedian and tv host Ingrid Guimarães was flying American from New York JFK to Rio de Janeiro. She was onboard in her seat when she was told she was being downgraded to coach, she says, because a business class passenger had a broken seat and that passenger was being given hers in premium economy.
The NTSB has released a preliminary report on the January 29, 2025 tragedy where a U.S. Army UH-60L Black Hawk helicopter collided American Airlines flight 5342 from Wichita as it was landing at Washington National airport.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
