Category Archives for Airlines.
Star Alliance member ANA, a United Airlines partner, has offered one of the world’s best first class products for a long time – and it has kept getting better. Often underrated compared to Emirates, Air France and others, their new “The Suite” seat is outstanding; service is among the best in the world albeit tending towards Japanese formality; and the catering truly hard to beat, if not as varied as it once was.
Now that American Airlines has rolled out new iPhones and iPads to frontline employees they’ve been given a new tool. The airline has been talking up how they’ll use ConnectMe for four years.
It’s now been extended to 17 airports (including all of the airline’s hubs) to improve communication between the gate and crew on board an aircraft that’s getting ready to depart. This way flight attendants don’t have to pick up the phone and gate agents don’t come running down the jetbridge. There are two new things cabin crew are using it for.
The American plane, a 22 year old Boeing 777-200 (registration N754AN) crossed in front of the Delta jet that was in its takeoff roll. Air traffic control saw this happening and at almost the last possible moment called out to Delta to abort takeoff, out of fear the two planes would collide (“Shit! Delta 1943 cancel takeoff clearance!”).
We know a little bit more than was immediately available when this incident was first disclosed.
On Friday night, American Airlines flight 106 from New York JFK to London Heathrow had a near-collision with a Delta Air Lines Boeing 737 headed to Santo Domingo. The American plane appears to have attempted to depart from the wrong runway.
Air traffic control yelled, “Delta 1943 cancel takeoff clearance!”
Southwest Airlines did a bad thing. It cancelled flights affecting around two million passengers over the holidays. Southwest has talked about its IT issues for years, but never said ‘and we might wind up cancelling travel on two million people costing $825 million. Therefore investors were misled about the business’s prospects. Everything is securities fraud.
When a flight delays, airlines almost always blame weather. Factors outside of their control mean they don’t owe you anything, like a hotel to spend the night in or meals at the airport. But American Airlines CEO Robert Isom now says that when his airline fails to recover from problems, that’s on them and they owe their customers. That’s a sea change, following on the Southwest Airlines debacle over the holidays. But not everyone in the company’s customer service department may be ready to change.
In an 8-K filing with the SEC in advance of the Delta Air Lines fourth quarter earnings call, the carrier revealed three data points about SkyMiles and the importance of their partnership with American Express. More people are getting the card than ever and American Express is the largest single contributor to their profits.
Elite frequent flyers in each airline’s program have benefits like extra legroom seats, not just the usual priority check-in, baggage and boarding benefits. And for nearly two years upper tier elites have been able to upgrade when traveling on the other airline.
Now, quietly – neither airline has sent out an announcement – the upgrade benefit has been extended to more frequent flyers.
Singapore Airlines frequently makes plenty of award space available towards the end of its booking calendar. If you’re searching 9 or more months in advance you have a good shot at finding a plethora of options, although right now there’s good close-in availability as well.
I want to make a few additional points though.
There’s another way to combine miles and that’s literally to move the points from one account to another. Airlines usually charge a fee for this. But British Airways has cut theirs by 90%.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
