Category Archives for Airlines.
American Airlines updated its rules (‘contract of carriage’) to make clear that it has almost no responsibility to you, the customer, when they delay or cancel flights.
The President of the AAdvantage program is leaving American Airlines after just over a year in his current role. His farewell message to employees has been leaked.
President Biden has issued an order telling the TSA to double fines for passengers refusing to wear masks on planes and other forms of transportation. This is purely symbolic, because fines – which start at $250 for a first offence – are rarely imposed let alone paid.
The President demanded that air travelers show some respect and that this is the reason for the increased fines.
President Biden on Thursday announced sweeping national vaccine mandates, which are still to be written. Timing remains uncertain, but federal workers will have to be vaccinated. So will federal contractors. And most health care workers. And anyone employed by a company with over 100 workers (though weekly testing will be an alternative). Federal workers, of course get a 75 day grace period and only then will begin the ‘standard H.R. process’ such as it is.
This announcement puts a move made by United Airlines just the day before in a new light. United Airlines was specifically called out as an example by President Biden.
There’s a certain genre of travel article that gives advice on how to upgrade your flight, with advice that’s nearly always wrong or at least highly misleading.
It usually begins with how you dress, but one Bloomberg piece took the art form to a new level telling you just to mention the words “revenue management” and airlines have to give you a business or first class seat. You’d be better off trying to upgrade by gifting the pilot of your flight a dependable work mule, or dressing up as a mimosa (because alcohol is free up front).
U.S. airlines are going to announce today that “they will back a voluntary industry target of using 3 billion gallons of sustainable aviation fuel in 2030” as part of a White House event. This new goal is 50% higher than one announced 18 months ago.
While United legal concluded they had to offer these vaccine exemptions, they’ve decided that anyone obtaining one cannot work in some cases “he pandemic meaningfully recedes” and in other cases (such as non-customer facing roles) when new health procedures are in place for weekly Covid testing and masking.
American Airlines rolled out live TV three years ago but it was cut at the start of the pandemic. They explained it away as there being no live sports on offer, but of course channels included news and entertainment too.
Starting tomorrow live TV is back on domestic narrowbody aircraft.
A JetBlue passenger learned he was exposed to Covid-19 and was supposed to fly the next day. Many airlines have dropped change fees from some fares, but this passenger was on a ‘Basic’ fare. He called JetBlue to find out what to do. He had taken a Covid-19 test, but wouldn’t get the results before he was supposed to fly.
He asked to reschedule his trip a couple of weeks into the future. He was told he’d have to pay a difference in fare and also a $100 change fee. JetBlue wouldn’t waive the change fee without presentation of a positive test.
American Airlines is offering old US Airways first class service now: poor legroom, no seat back video, no power (at least on my flights), and real meals on only a handful of routes. They can’t generate the revenue premium they need – given their cost structure and debt – with a product that customers won’t want to pay for.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
