Category Archives for Airlines.
Last week Emirates flight EK-231 from Dubai to Washington Dulles “was accelerating for takeoff from Dubai’s runway 30R when the aircraft rotated for takeoff past the end of the runway” and the Boeing 777-300 (registration A6-EQI) continued anyway – all the way to DC. It even flew back to Dubai as scheduled, but the aircraft was then grounded for four days after it returned. The FAA is investigating.
Dr. Anthony Fauci has been making the rounds on public affairs programs for several days talking up vaccination requirements for domestic travel. He emphasizes in each case that it makes sense for international travel to keep virus cases out of the country (but unvaccinated Americans are allowed to return, and the virus is already spreading here rapidly).
Fauci then goes on to suggest that a domestic vaccine travel requirement would make sense, not to ‘keep the virus out’, but to serve as an incentive to get vaccinated. In addition to being legally questionable, it may wind up having the opposite effect Fauci hopes.
As the only U.S. carrier offering international first class and on a limited number of aircraft, there’s potential to make it work. There’s even less competition among foreign carriers for the market. American just hasn’t made the investment to do so.
American has the potential to offer a really competitive product. Already they have several of the pieces.
The pandemic kept kept much of Qantas grounded. Their Airbus A380 wasn’t supposed to return until June 2023 “at the earliest.” But the Australian government allowing its citizens to again leave the country, and residents to return, led to a re-start of the airline’s international route network and a planned return of the world’s largest passenger jet on the Los Angeles – Sydney route in July 2022. And then moved the re-introduction date up to March.
Now, because of increased coronavirus precautions rather than re-opening, the airline will again move up the A380 jumbo jet’s return to just two weeks from now on January 11.
Amy Craven, the Director of Brand & Global Advertising recently spoke about the airline’s brand purpose. She gives a nice pitch for it, but I think she misses the mark (because the airline does). “Caring for people on life’s journey” doesn’t do for American what it needs to do.
Delta Air Lines wants to know if they can save money staffing check-in counters with agents for elite travelers. For years they’ve pushed general passengers to self-service kiosks, while maintaining full service especially for their most frequent customers.
They’re surveying their customer focus group, made up generally of a group of elite customers, about whether they use kiosks in areas outside of air travel, what features they want from kiosks, and whether the pandemic has made them more open to a shift to kiosks (less human interaction).
On November 4, United Airlines sent out a remarkable email to customers where they trolled their competitors for the operational problems they’d had, and promising that United would be the carrier everyone could rely on for their holiday plans.
I wrote at the time that’s called tempting fate and – right on schedule – United’s operation appears to be melting down.
If you place an award on hold for 5 days, that space will likely cancel out. And American can’t restore the award for you if availability is gone when you notice. The most American can do is find you an alternative, or perhaps open up space on one of their own flights for your travel.
American Airlines will let you confirm an upgrade at booking or any time before travel using miles (plus a cash co-pay) or systemwide upgrades (which are a choice benefit for Platinum Pro elite members and above, and given out to million milers upon qualification).
However the airline is super stingy with this space, even on flights that are completely empty and likely to remain so. But a glitch is giving away upgrades to customers that American Airlines didn’t intend to offer.
Qatar has one of the best business class product in the world in its ‘QSuites’. These are revolutionary suites with doors and movable partitions that allow two and even four passengers to travel together in their own space. Right now there’s fantastic award availability booking for August through November 2022 for Qatar’s QSuites product – out of several U.S. cities – with four business class seats available.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
