Category Archives for Airlines.
As one passenger onboard the aircraft put it, “Thinking something burst.” Since it was near a lavatory they’re lucky because the thing that burst could have been worse! The passenger nearest the flood appears remarkably unbothered.
I was well into my professional career before I ever had the opportunity to fly private. But I almost got the chance during one of my West Coast trips when I was 12.
The story begins with another odd experience of mine. I may have been one of the first white boys in the mid-80s to use ‘187’ as the term for murder.
Southwest Airlines is going to start confiscating passenger bags at the gate on almost every flight once they begin charging for checked bags in two months.
The American Airlines pilot union is telling its members to delay flights if their crew meal isn’t properly loaded for them.
Southwest Airlines is blowing up their brand. They’re eliminating ‘bags fly free’. They’re introducing basic economy fares. They’ve devalued Rapid Rewards. American Airlines already stepped in to recruit Southwest’s best customers. Now Delta is doing the same.
American Airlines passenger Jennifer Hughes doesn’t understand why she isn’t allow to standby for a flight with plenty of open seats available. Surely the gate agent could have provided a better explanation than “they didn’t ‘have time to help’.” In truth, they aren’t allowed to help. That’s the way American Airlines decided they like it.
Delta has come out with a new set of trading cards that you can get free from a pilot.
Everything was wrapped up by March 24, ending four stressful weeks at the mercy of two mega-corporations and an inability to sort through errors.
Is it time to eliminate hot nuts in first class? They’re boring and they do not distinguish the product. It’s like airlines aren’t even trying. And that’s why coming up with a replacement seems like a real opportunity to wow customers with something different.
Crazy stat: “If every passenger remembered to go to the bathroom before boarding” airlines would save $100 million a year on jet fuel from reduced weight.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
