Category Archives for Airlines.
American today could have been a real player in New York. Instead the world’s largest airline doesn’t seem to know what to do – or if they should do anything at all – with the nation’s most important air city.
They don’t serve New York JFK – Zurich. They don’t serve Frankfurt. Or Munich. Or Amsterdam. Or Tel Aviv. Or.. Denver. And they keep cutting markets.
News and notes from around the interweb: Is it snobby to bring your own wine on planes? I think when Delta serves $4 Andre in business class the answer is clearly no. I love trying new wines when I’m flying Singapore (especially) but also Qantas and other carriers in first class. When the wines are mediocre or poorly-paired I just won’t just drink. It’s always a bad idea to drink booze that a flight attendant does not serve to you. My seat opponent on a Dallas – Austin flight was once written up for bringing a to-go cup from the Admirals Club with wine in it — and refusing to give it up when called out by a flight attendant. Her reasoning: she didn’t want to waste the company’s resources. The Emir of Kuwait’s holding…
Carry on bags are a challenge for airlines that are trying to depart on time. That’s become far more the case over the past 11 years since US airlines added checked bag fees (so passengers try to carry on more) and they’ve resisted adding flights (capacity discipline) so that planes are increasingly full.
It takes time to store carry on bags on the plane, but perhaps more importantly when passengers discover at the last minute that there’s no overhead bin space left it takes time to gate check their bags.
Airlines have fought against ‘throwaway ticketing’ for years. A ticket on United Airlines to Chicago might be super expensive, but connecting through Chicago to Milwaukee may be cheap. So passengers might buy a ticket to Milwaukee and just get off in Chicago and not board their final connection.
This past fall though we learned that United Airlines was threatening passengers with sending them to collections for the fare the carrier believes that they lost. They’re threatening to trash their customers’ credit report with a dubious debt, since the passenger never agreed to pay a different fare in the first place.
Southwest Airlines doesn’t charge checked bag fees or change fees, and they’ve been profitable 46 years in a row. They don’t offer assigned seats, but generate $400 million a year in early boarding charges which let customers have a better shot at the seats they want. That’s an improvement for those customers compared to the airline’s base product.
While they continue to eschew bag and change fees, there’s talk of adding extras that they could charge… extra for.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Banked hubs are costly to an airline, there’s a lot of activity, a lot of downtime, and they wind up paying people to stand around. But they’re attractive for selling tickets — shorter connecting times mean flights filter up to the top of search. Customers want to get where they’re going quickly. The problem is during irregular operations — bad weather can delay flight departures, then there are no gates for arriving flights, and challenges connecting cascade.
Air France was partially privatized in 1999. As part of its acquisition of KLM in 2004, the French government’s stake in the combined carrier was reduced from 54.4% to 44%. The deal made the group the world’s largest airline by revenue.
The acquisition of a flag carrier was controversial, and not only did it require the French government giving up majority control but commitments were also made regarding KLM’s independence. To this day KLM has its own CEO, the independence of whom group CEO Ben Smith apparently bristles at.
British Airways and American announced today that BA would move to American’s terminal 8 in 2022. That’s not really news, since New York Governor Andrew Cuomo said this was part of the plan back in October. However we do get new details including a bus gate for the terminal. That’s miserable.
Some are surprised by BA’s willingness to walk away from that investment, but $65 million is peanuts amortized over four years in the context of the $1 billion annually they generate on the New York – London route.
Confronted with proof that American Airlines does, in fact, offer predeparture beverages up front a spokesperson says “Safety is our highest priority and we apologise to our customers for the disruption to their travel plans, we have rebooked them on alternative flights.”
I asked what was being done for customers and was told that everyone on the flight is being offered 15,000 miles. Of course that is separate from the compensation that passengers are entitled to under EU Regulation 261/2004.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
