Category Archives for Airlines.
American Airlines rolled out a new automated phone system this summer. There was an AI-sounding voice that forced you to listen to a minute-long greeting about how, for instance, you can add a pet to your reservation online before you’re allowed to do anything else. The system no longer recognized “agent” or similar requests until it had finished burning a minute of your life you’d never get back.
The CFO of United Airlines presented at the Morgan Stanley 12th Annual Laguna Conference on Thursday and he tipped his hand that the airline is about to start buying back stock
Delta Air Lines sent out a memo to prospective employees interviewing for flight attendant jobs. Candidates were told to wear “proper undergarments” to their interview – underwear should not be visible to staff.
Delta Air Lines President Glen Hauenstein spoke at the Morgan Stanley 12th Annual Laguna Conference and shared that they are going to add premium seats to planes.
The airline believes restoration of service is close enough that they’ve been out catering contracts for Manchester and Birmingham service in the U.K.
Qatar Airways has significantly increased the surcharges on award redemptions using Avios points, creating a substantial impact on travelers looking to redeem their points for flights. While the number of Avios points required for these flights remains unchanged, the fees associated with these bookings have escalated dramatically.
Passengers flying with Air Canada can breathe a sigh of relief after the airline reached a last-minute agreement with its pilots, narrowly averting a significant disruption that would have impacted more than 110,000 travelers per day.
Austin has had one of the fastest growing airports on the country, year-after-year for many years. American Airlines planted a flag, growing tremendously there, though Southwest Airlines remained the largest carrier in the market by a wide margin.
Now American has pulled back almost completely, retrenching to hub flights and limited Mexico leisure service.
I don’t like lining up to board on Southwest Airlines because I don’t really want to board 30 minutes prior to departure, and stand at the gate even earlier than that. But I do like Southwest’s first-come, first-served style of seating. Southwest says I’m in the small minority on this, but hear me out. I’m really going to miss the Southwest Airlines boarding process when they move to assigned seats.
American Airlines is about to take the last standard domestic planes that still have seat back video screens, and rip those out.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
