Category Archives for Airlines.
American’s saver award US-Europe price is 57,500 miles one way. They almost never release those. The lowest AAnytime price is normally 110,000 miles. However American is discounting summer business class AAnytime award travel to and from Europe, and the prices aren’t bad.
American Airlines and Dallas Fort-Worth airport announced an agreement to support up to $3 to $3.5 billion for terminal improvements including piecemealing a new terminal F and refreshing terminal C.
The airport is in the midst of negotiating its new master lease, and American represents 86% of passenger traffic, so they have the lion’s share of say. (Indeed, together with their joint venture partners they’re able to exercise de facto control.)
American Airlines has gone for an injunction against their mechanics’ union, accusing them of a work slowdown leading to “650 flight cancellations and more than 1500 maintenance delays” affecting 125,000 customers, according to a letter sent to employees. They contend that the degree of issues they’ve faced would be “one-in-one billion” if left to chance rather than the result of “concerted activity.”
Delta’s new SkyClub in the Austin airport opens Tuesday morning. It’s gorgeous on the inside, features more substantive food options than the United and American clubs in the same airport, and features an furnished outdoor observation deck area with misters for the summer heat and heat lamps for the few days each year it’s cold.
For an outstation hoping to become a focus city like Austin this new club is an absolute winner — and will be a draw for flying Delta.
Throwaway ticketing – buying a ticket to a different city than the one you’re actually traveling to in order to save money – is against the rules at most airlines. It’s against the rules, that is, unless you get your ticket issued in Italy with certain airlines, which turns out to be surprisingly easy to do.
It’s a mistake to start with the operation rather than the customer. It’s also a mistake to start with competitors rather than customers. Understand what your customers need, and use that to make decisions around how best to provide that.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A couple of days ago I wrote about Delta One business class suites to Asia for as little as 47,000 points each way with availability for 4 or more and sometimes even 9 passengers per flight.
Now two transferable points programs are running transfer bonuses to Virgin at the same time. In addition to a 30% bonus transferring American Express Membership Rewards points to Virgin Atlantic through July 1, points transfers from Citi ThankYou Rewards to Virgin Atlantic receive a 30% bonus through June 22.
You can use Chase Ultimate Rewards points for Southwest Airlines award tickets. You can do this either by transferring Chase points from a Sapphire Preferred, Sapphire Reserve, or Ink Business Preferred Card to Southwest’s Rapid Rewards program, or by using Chase points directly to purchase the ticket.
For some time it hasn’t been possible to use Chase points to buy Southwest Airlines tickets. But the ability to do this over the phone is back.
The leaks coming out of American recently largely seem to be about making positive investments for customers and improving the travel experience. That’s certainly a departure from what we’ve seen over the past few years.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
