Category Archives for Airlines.
Delta has updated their terms and conditions again. Now there’s a 3 day advance purchase requirement for all awards that do not start or end in the U.S. or Canada. Unless earlier versions of the rule you cannot get out of it with airport ticketing.
United’s poor handling of pets has been in the news a lot over what’s really just the last week but given the barrage of media feels like far longer.
After forcing a dog into an overhead bin where it ultimately died, shipping a dog to Japan by mistake, and then loading a third dog onto the wrong aircraft — so for PR reasons they actually diverted that plane to deliver the dog to its proper destination, keeping all of the passengers onboard waiting, they are finally acknowledging what I’ve been saying for years: United has a problem with how it handles pets.
Josh Schlaich got a call from an out of service number letting him know his dog — sent to him by a breeder — wasn’t going to make it. He called Delta several times to find out what happened and he was “hung up on.”
Although United is statistically much worse, their PR team is probably cheering that they can now say “it’s not just us.”
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A reader writes that they were flying Lufthansa business class from Nuremberg to Rome via Frankfurt using United miles. Their flight out of Nuremberg was delayed due to weather and they were rebooked onto a later flight.
They say they went to board “30 minutes prior to” the new delayed departure time but their seat was “given away, me and a half dozen people.”
Graham McTavish stars in the Starz seres Outlander. He’s appeared in Rambo, Lost, and Prison Break. And he’s had it with the flights he took last week on United.
In June 2016 United Airlines CEO Oscar Munoz unveiled the airline’s new business class product Polaris.
There would be new Saks Fifth Avenue bedding, new meals, and some new service concepts including wine tasting flights and drink carts. United also announced new Polaris business class lounges.
Thai Airways has myriad inflight products. They’re known for aircraft swaps at the last minute. Although in recent years they’ve tried to rationalize their fleet as part of an effort to stem losses, with the Thai national carrier you never quite know what you’re going to get. One of the things that’s different in the fleet is that the reverse herringbone seat in their Boeing 787-9s. And these seats have seat belts with airbags. They can’t accommodate waists larger than 56 inches, and you cannot add a seat belt extender to them or else the airbag would be misaligned. This size limit also means parents with lap infants can’t sit in these seats. So Thai Airways has banned passengers of a large size and parents with lap infants from the new business class on their…
United Airlines has 14 more gates than American at Chicago O’Hare. American is opening 5 new gates that they paid for, reducing the gap to 9. But the new O’Hare expansion plan re-opens the gap and returns United to a 14 gate advantage.
After escalating things by FOIAing communications between the Chicago’s Mayor and United this week — and as the city was scheduled to approve the plan, American’s lack of assent notwithstanding — there are now reports of a stand down and a deal.
American Airlines is making a move that should better align themselves with joint venture partner Japan Airlines on flights from Tokyo to the U.S. and with hoped-for joint venture partner Qantas on flights between Australia and New Zealand and the U.S.
They’ve collaborated with chefs for each of those markets with new menus live today.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
