Category Archives for Airlines.
Dispute resolution training is required for anyone in the union to file a grievance, and since none was ever scheduled, no one at the Association of Professional Flight Attendants can file any grievance against the airline on behalf of a flight attendant.
Delta and Lyft have been partners since 2017 however it was silly to earn Delta miles for Lyft rides since both Alaska and Bilt partnerships with Lyft are move valuable.
This spring, Delta will drop Lyft for Uber.
United Airlines has reached a settlement in a federal discrimination lawsuit filed by the EEOC that alleged one of its managers directed racial slurs and threats at a Mongolian American employee working in Denver catering.
Formal charges have been filed by one of the American Airlines flight attendant base Presidents against their union President, Julie Hedrick.
These “Article VII Charges” allege ‘willful violation’ of the union’s constitution including improper use of union funds for personal enrichment.
American Airlines flight attendants apparently have been leaving passengers on board aircraft. Everyone leaves the plane, and the sleeping passenger is still there. Sometimes they’re in a window seat and no one notices. Other times they’re in the lavatory.
United Airlines flies the most seat miles – they fly a lot of widebodies great distances around the world. Delta Air Lines produces the most revenue. They get paid.
American Airlines, though, flies the most passengers. Of course it’s El Paso to Dallas, Charlotte to Savannah and Phoenix to Reno.
One 91 year old reader – who is still a working actor – shared a story about United that shows initiative, customer service, and just what United employees can and sometimes will do to take care of a customer.
Reader Barney wants to know why it’s gotten so hard to use his American Airlines AAdvantage miles to fly in premium cabins to Asia, or whether he’s imagining things? I’d say he’s right, and I think I know why.
United Airlines is adding free Starlink wifi to its planes over the coming years. They’ve updated the install timeline. Based on experience with Hawaiian Airlines and JSX, it should be faster – and with far less latency – than competitors’ wifi.
Christopher Elliott has a rather silly piece that argues “Plane seats are too small: Airlines continue to prioritize profit over comfort, safety.”
I wonder if he knows that the U.S. airlines with the least space per passenger also generate the least profit? Spirit Airlines is in bankruptcy! Frontier Airlines is struggling. Airline margins overall are small, underperforming most industries even for the most profitable players.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
